Senior Manager-Agentic Partnerships and Strategy (Digital Labs)
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Amex Digital Labs catalyzes digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include creating industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to create digital experiences, and defining new products and services based on emerging technologies and trends. AI is reshaping today’s commerce journeys and how Card Members discover, book, and ultimately make purchases. The Digital Labs Agentic Strategy & Partnerships team is responsible for leading the strategy and execution of Amex’s key initiatives, partnerships, and products for AI-assisted and agentic commerce. As Senior Manager, you will help bring Amex through this agentic commerce evolution. You will work across internal and external stakeholders, build and evaluate partnership opportunities, support major contract negotiations, and help define the future product roadmap. You will collaborate extensively with the Digital Labs Product team and a broad range of internal stakeholders across Strategic Partnerships, Enterprise Strategy, and GCO, in addition to managing relationships at external partners.
Requirements
- Exceptional interpersonal, communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels, and with partners
- Proven track record of strong organizational, prioritization and project management skills; experience project managing complex and multifaceted workstreams with many internal stakeholders a plus
- Creative problem-solving skills and comfort operating with imperfect information
- Strategic thinker with a savviness for new tech, connecting the dots, and thinking three steps ahead
- Must have strong interest in AI and familiarity with key players and consumer-facing products, strong interest in partnerships, tech trends, and digital products
- A self-starter with an ability to excel in a dynamic environment and to switch gears as needed
- 3+ years of partnerships, business development, or strategy experience
Responsibilities
- Lead the partner evaluation and strategic alignment to prioritize partners, including AI companies, Digital Giants, and major platforms
- Support the contract negotiation and onboarding of new partnerships
- Drive competitive intelligence and market research initiatives to inform strategy in the rapidly evolving agentic commerce landscape
- Coordinate and connect the dots across supporting enterprise workstreams, including product development, roadmap prioritization, and contractual implications
- Regularly collaborate on leadership conversations and create executive-facing materials
- Be a thought leader on the evolving AI landscape to identify new partnership opportunities, drive the strategic roadmap of existing partnerships, and monitor the competition
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
