Senior Manager, Advanced Data Analytics and Insights
About The Position
The Role Are you passionate about using your analytical skills to derive insights and drive business strategy and success? Are you intrigued by being able to formulate the full picture by tying together seemingly disparate data points from multiple sources (e.g., customer attributes and behaviors, transactional history, digital activity, business financials) in to one cohesive story? Are you ready to drive experimentation & strategic insights to optimize every aspect of the customer's experience? If yes, we want you to join our forward-thinking team and make a real-world difference for Fidelity's 40 million individual investors. The Team We are looking for analytics professional to be a creative and collaborative team member, helping develop and lead data and hypothesis driven initiatives. As an indispensable member of Advanced Analytics & Customer Insights, you'll be embedded in Fidelity's Brokerage business unit and will work with an agile inter-disciplinary team with a diverse set of skills across analytics, engineering, data science, marketing, product development etc., to optimize and personalize the Fidelity experience.
Requirements
- Bachelor's degree in a quantitative / technical field such as Data or Business Analytics, Economics, Statistics, or Finance
- 5+ years of experience generating analytical insights to drive strategic business initiatives related to customer service, distribution analytics and opportunity activation leveraging analytical tools and programming languages such as SQL, Python, R, etc.
- A cross-functional collaborator who can work across a team with diverse skills and abilities and find success for Fidelity and our customers, delivering insights from data to a broad audience in a simple, clear, and actionable way.
- Bringing a data-driven approach to decision making through experimental design and practical application
- Natural intellectual curiosity, initiative, and love for learning new skills and capabilities.
- Experience in designing and developing dashboards & reports of customer-level data using Tableau, Power BI, Qlik etc.
Nice To Haves
- MBA or MS degree a plus
- Experience with digital analytics, Natural Language Processing (NLP) or behavioral data a plus.
Benefits
- comprehensive health care coverage and emotional well-being support
- market-leading retirement
- generous paid time off and parental leave
- charitable giving employee match program
- educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Industry
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
Number of Employees
5,001-10,000 employees
