Senior Manager, Acne Clinic

Face Reality•San Ramon, CA

14d•Onsite

About The Position

The Senior Manager, Acne Clinic is a key leadership role responsible for the day-to-day management, performance, and profitability of the acne clinic. This role directly oversees clinic staff including licensed estheticians and operational staff insuring exceptional client experience and clinical standards partnering closely with the Senior Director on strategy, growth initiatives, and financial performance. The Senior Manager holds shared accountability for clinic success, including operational execution, team development, and profit-and-loss performance. This role requires a hands-on leader who can balance clinical excellence, people leadership, and business acumen in a fast-paced, client-centric environment. The Senior Manager ensures the clinic operates as a treatment center, learning hub, innovation lab, and brand showroom, consistently aligning with Face Reality’s high standards for acne expertise, education, and service excellence.This position will work onsite at our San Ramon clinic. (Must be available to work evenings and weekends). Our Clinic is open Tuesday – Sunday (Tuesdays – 10am-6pm, Wednesdays & Thursdays 9:30am-8pm, Fridays & Saturdays- 9:30am-6pm) This position is not eligible for Visa sponsorship.

Requirements

7+ years in professional skincare, day spa, medspa, or medical aesthetics environments
4+ years in multi-team leadership and clinic or spa operations management
3+ years of direct people management experience, including licensed or clinical staff
Demonstrated experience managing or contributing to P&L performance
Experience partnering with senior leadership on strategy and growth initiatives
Strong background in acne treatment solutions and advanced modalities
Experience in revenue-driving leadership roles (e.g., Spa Manager, Clinic/Practice Manager, Director-level roles)
Experience in education-based or training-intensive environments
Familiarity with holistic and integrative approaches to skin health
Must be able to lift and carry objects weighing up to 25 pounds
Ability to stand, walk, and bend for extended periods
Excellent hand-eye coordination and manual dexterity
Ability to move around the office including stooping, crouching, and/or kneeling to troubleshoot issues
Must possess a valid driver’s license and have a clean driving record
Ability to perform repetitive tasks with accuracy and attention to detail
Must be able to communicate effectively in verbal and written form
Comfortable lifting, pushing, and pulling equipment and materials
Comfortable using a computer, keyboard, and mouse

Nice To Haves

Bachelor’s degree in Education, Business Administration, or a related field preferred but not required
MBA or Master’s degree strongly preferred
Licensed Esthetician preferred but not required

Responsibilities

Operational Excellence & Clinic Management: Lead all day-to-day clinic operations, ensuring smooth, efficient, and brand-aligned systems
Own scheduling, booking optimization, client flow, and resource allocation
Ensure compliance with all licensing, health, sanitation, HIPAA-aligned practices, and state board standards
Oversee inventory, backbar, supplies, vendor coordination, and equipment readiness
Maintain immaculate facility presentation, ambiance, and retail merchandising consistent with luxury spa expectations
Manage clinic reporting, operational dashboards, and weekly/monthly performance reviews
Serve as the primary escalation point for client service issues, treatment concerns, and operational challenges
People Leadership, Development & Culture: Directly manage Education Program Manager (with dotted-line partnership to Senior Director of Education & Clinic), Clinic Acne Experts, front desk/concierge staff, and operational support roles
Lead hiring, onboarding, training, performance management, and succession planning
Set clear expectations, provide ongoing feedback, and conduct formal performance evaluations
Foster a high-performance, client-focused, hospitality-driven culture rooted in clinical excellence
Address employee relations matters in partnership with HR, ensuring professionalism and compliance
Provide coaching, accountability frameworks, and professional growth pathways for team members
Client Experience & Clinical Excellence: Lead the Face Reality Acne Clinic in San Ramon as a flagship treatment, training, and research hub
Champion a spa-director–level guest experience defined by warmth, personalization, and polish
Oversee SOPs for intake, consultation, treatment flow, and checkout
Ensure consistent execution of Face Reality protocols, education standards, and communication guidelines
Mentor clinic staff at all levels, ensuring clinical excellence and consistent client outcomes
Leverage client feedback and performance data to drive continuous service and experience improvements
Education, Training & Innovation: Operate the clinic as a training and demonstration hub for staff, Acne Experts, and visiting professionals
Partner with the Education team to host Clinic Immersion Programs, shadow days, and internal skill-building initiatives
Support marketing and business case studies, photo/video shoots, and internal training hosted at the clinic
Collaborate with Operations and Product Development to integrate new modalities and support clinical research initiatives
Ensure all staff maintain mastery of acne science, product knowledge, and treatment protocols
Business Ownership, KPIs & Financial Performance: Share responsibility for clinic P&L performance, including revenue growth, cost management, and margin optimization
Own and track key performance indicators, including: Rebooking and retention Retail attachment Membership/bootcamp adherence Treatment utilization Clear-skin rates and outcomes tracking Client acquisition and conversion
Support clinic-level budgeting, forecasting, labor optimization, and financial planning
Use data and dashboards to drive operational decisions, performance improvements, and strategic planning
Identify opportunities to improve profitability through operational efficiencies and revenue-generating initiatives
Strategic Partnership & Brand Leadership: Collaborate closely with the Senior Director on clinic strategy, growth initiatives, and long-term planning
Contribute insights from day-to-day operations to inform enterprise-level decision-making
Support the rollout of new services, treatment protocols, and operational improvements
Serve as a brand ambassador at local industry events, trainings, and partner engagements
Represent Face Reality with confidence and credibility, articulating acne expertise and brand values