Senior Manager, Account Management MDX

Merative

7d•Remote

About The Position

Join a team dedicated to supporting the crucial mission of improving health outcomes. At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com We are a technology, data, and analytics partner for providers of health and social care across the world. For nearly five decades, we’ve combined trusted technology and deep industry expertise to help push healthcare forward. Our mission is to empower smarter decisions and better outcomes through data-driven insights. At Merative, you can apply your skills—and grow new ones—with colleagues who have deep expertise in health and technology. Our clients include providers, health plans, employers, life sciences companies, and governments worldwide. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com. The Role We are seeking a detail-oriented and forward-thinking Senior Manager, Account Management. This role will lead a team of Account Managers responsible for post-sale client relationships across a defined portfolio. You will ensure high levels of client satisfaction, retention, and growth through the management of an individual book of business you will own while also coaching a broader team of account managers, optimizing account strategies, and aligning execution with business unit priorities.

Requirements

Personal interest in providing an exceptional customer experience and supporting the customer’s success; enjoy working with people, with natural and effective communication and exceptional relationship building skills.
Demonstrated record of accomplishment in relationship management, account service and account growth.
Analytical skills: Methodical and detail-oriented planner and problem-solver; ability to identify themes, risks, and recommend solutions.
Communication skills: Strong, influential written and verbal communication skills.
Technical skills: Intermediate to advanced SFDC skills. Intermediate to advanced Microsoft Office skills.
Reliable, dependable, and ability to keep a consistent schedule.
Proactive, with excellent prioritization and task management skills; ability to manage multiple projects simultaneously.
Ability to confidently and successfully work with various departments and levels of any organization.
Ability to travel up to 50%.
5+ years of people management experience.
8+ years in account management or strategic client-facing roles.
Bachelor’s degree and healthcare industry experience required.

Nice To Haves

Strong understanding of clinical decision support or drug information markets.
Proven ability to lead teams through change and drive adoption of new processes.

Responsibilities

Team Leadership Directly manage a team of Account Managers, providing coaching, guidance, and performance feedback.
Support professional development and skill-building aligned to strategic account management best practices.
Foster a collaborative, client-centric culture focused on delivering measurable outcomes.
Client Strategy & Execution Oversee account planning and success plan development across the team’s portfolio as well as your own individual assigned accounts within Altify.
Ensure Account Managers are driving product adoption, retention, and upsell opportunities.
Support resolution of client escalations and ensure consistent delivery of value.
Operational Oversight Monitor team performance metrics including renewal rates, customer health, and satisfaction.
Drive consistency in execution of account management processes and tools (e.g., SFDC, success plans).
Partner with Sales, Editorial, and Product teams to ensure alignment with BU goals.
Voice of the Customer Aggregate client feedback and trends to inform product and editorial strategy.
Ensure Account Managers are effectively communicating product updates and capturing client insights.