Senior Manager, Access Liaison

Disc Medicine•Massachusetts, MA

46d•Hybrid

About The Position

Disc Medicine is a clinical-stage biopharmaceutical company committed to discovering, developing, and commercializing novel treatments for patients who suffer from serious hematologic diseases. We are building a portfolio of innovative, first-in-class therapeutic candidates that aim to address a wide spectrum of hematologic diseases by targeting fundamental biological pathways of red blood cell biology, specifically heme biosynthesis and iron homeostasis. Disc Medicine values collaboration, professional development, and scientific integrity and promotes an inclusive company culture that empowers and inspires. Reporting to the Senior Director, Patient Services & Distribution, the Access Liaison is instrumental in ensuring seamless communication and support between the patient services and pharmacy partner, field reimbursement and payer account teams, and external stakeholders. In the spirit of optimizing patient access and experience, the Access Liaison plays a critical role in managing case-level communications, issue resolution processes, supporting data quality, and day-to-day operations of our robust patient services program. The role requires a collaborative approach and a strong commitment to a culture of communication, execution, and accountability.

Requirements

Bachelor's Degree required
Minimum 7 - 10 years' experience in patient services, specialty pharmacy, and/or hub services
Expert knowledge in patient assistance, reimbursement, pharmacy benefit management, denials, and prior authorizations
Excellent collaboration, written, and verbal communications skills
Strong critical thinking and problem-solving skills
High attention to detail, diligence and reliability
Ability to work both independently and collaboratively with a diverse team
High empathy and strong interpersonal skills
Desire to be part of a small, dynamic, mission-driven company
Ability to travel as needed as the job requires (<25%)

Responsibilities

Act as the primary point of contact for day-to-day communications with the specialty pharmacy partner, supporting smooth case management processes and an optimal patient and prescriber experience
Lead and facilitate calls and interactions with specialty pharmacy contacts to monitor patient progress, reconcile data discrepancies, research case inquiries, and provide updates to key stakeholders as needed
Track case progress, access barriers and trends, and proactively anticipate and address challenges to support timely referral processing
Work both independently and collaboratively with key stakeholders to resolve complex access issues, promoting positivity and teamwork
Foster an environment of exceptional customer service to both internal and external customers, addressing requests and escalations accurately, promptly, and compliantly
Proactively monitor patient services program health through service level agreements and key performance indicator tracking
Drive initiatives to continuously improve patient services processes, offerings, and outcomes