Senior Maintenance Technician - Floating
About The Position
UDR, Inc. and its affiliated companies are seeking a Senior Maintenance Technician - Floating to join our team. This position floats between Elements, Brio, Ashton Bellevue, Ten20, Milehouse and Island Square, our exclusive apartment communities (1443 total homes) located in Bellevue, Redmond and Mercer Island, WA. Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day? As a Senior Maintenance Technician - Floating , every day is an opportunity for you to deliver first-class service in turn achieving customer happiness and resident retention. Essential Functions: Maintain the overall appearance and cleanliness of the community by ensuring that grounds, amenities, building exteriors/interiors, market ready units interior, breezeways, curbs, signage, leasing office, central garbage areas, parking lots and other buildings and common areas are free of debris, trash, graffiti and other items which affect the appearance of the community. All deficiencies and or risk management safety issues are reported immediately. Respond to resident requests for maintenance and service by taking appropriate action to repair and/or restore service within the quality and time standards established by the organization. Ensure that apartments are ready for occupancy by performing electrical, HVAC, plumbing, carpentry, appliance repair, carpet cleaning, painting, patching, texturing, basic apartment cleaning and other miscellaneous equipment maintenance and repairs. Maintain tools and equipment and ensure that they are in proper working order, request replacements as necessary, and assist in stocking inventory. Assist Maintenance Manager with vendor management and ordering supplies/equipment to maintain appropriate levels of inventory within budget guidelines. Throughout their residency, you foster an on-going positive relationship with residents confirming their expectations are being fulfilled. Identify, share, and implement opportunities to improve resident happiness and service. In the absence of a Maintenance Manager, lead, direct and supervise the service team in their day-to-day functions. Assist in training and mentoring of new Maintenance Technicians and/or Apprentices. Provide superior customer service to internal and external customers. After hours on-call rotation is required.
Requirements
- Experience as a Maintenance Technician in the multi-family, hospitality, or similar industry
- Competency in residential plumbing, electrical, appliance repair, painting, and drywall
- Knowledge of and experience in HVAC and carpentry a plus
- Customer service experience
- Proficient in the use of modern technology, especially computers and smartphones
- Valid driver's license and rotating on-call responsibility required
- EPA Type II or Universal certification required
Nice To Haves
- EPA Type I (Section 608) certification preferred
- Certified Pool Operator (CPO) certification a plus
Responsibilities
- Maintain the overall appearance and cleanliness of the community
- Respond to resident requests for maintenance and service
- Ensure that apartments are ready for occupancy
- Maintain tools and equipment
- Assist Maintenance Manager with vendor management and ordering supplies/equipment
- Foster an on-going positive relationship with residents
- Identify, share, and implement opportunities to improve resident happiness and service
- Lead, direct and supervise the service team in their day-to-day functions in the absence of a Maintenance Manager
- Assist in training and mentoring of new Maintenance Technicians and/or Apprentices
- Provide superior customer service to internal and external customers
- After hours on-call rotation is required.
Benefits
- comprehensive benefit package
- Company matched 401(k)
- vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays
- discounts to live in our best-in-class communities
- tuition reimbursement
- company sponsored events
- community service days
- annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence
- Medical, Dental, Vision Plans
- Medical Flexible Spending Account
- Dependent Care Spending Account
- Lifestyle Spending Account
- Supplemental Term Life Insurance
- Voluntary Cancer Insurance
- Supplemental Short-Term Disability Insurance / AD&D Insurance
- Voluntary Long Term Care Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
