Senior Maintenance Project Coordinator

Roofstock•Dallas, TX

38d•$65,000 - $77,000•Remote

About The Position

As a Senior Maintenance Project Coordinator - Repair & Maintenance at Mynd, you will serve as the escalation point for repairs and maintenance requests for a regional portfolio of rental properties. You will work with Maintenance Project Coordinators and cross-functional stakeholders to resolve complex maintenance issues, resolve credit requests, and lead service recovery efforts.

Requirements

High school diploma (or GED), college degree preferred
Prior experience in a similar position requiring coordination of residential service requests with multiple stakeholders and deliverables
A demonstrable history of de-escalating issues and leading difficult conversations
Prior experience utilizing project management or CRM software and the ability to learn new systems
5+ years of experience working with repairs and maintenance trades and pricing
Can work effectively solo, and as a member of various teams and committees, with minimum supervision
Excellent problem solving skills with attention to detail
Excellent communication skills, both verbal and written
Advanced time management and self-organization skills

Responsibilities

Process customer experience-related tasks such as low CSAT review, credit request review, displacement requests, external escalations, and payment disputes.
Schedule and manage service appointments. Including following up with vendors and other parties regularly to ensure the service request is tracking to budget and completion time cycle goals.
Assist with reviewing and building of project scopes and pricing from contractors up to a defined dollar amount.
Working closely with leadership to develop best practices and mitigate operational risks.
Support and train new Maintenance Project Coordinators on service request management best practices.
Serve as a flexible resource in your assigned region and provide overflow coverage for the Maintenance Project Coordinators.
Committed to support west coast market and Pacific Hours of 8am - 5pm PST for at least 1 year