SENIOR MAIL ASSISTANT, AUXILIARY, Office of Housing
About The Position
This position is responsible for receiving, sorting, and distributing packages for residents in West Campus using the package tracking software database. Contact residents if they have received a perishable package. Provide excellent customer service while dealing with difficult situations. Assist residents with mailbox issues and provide instruction on mailbox use. Clean and maintain the mailroom by keeping it neat and well organized at all times. Look up information for misdirected or incomplete mail or packages and take the appropriate action by forwarding, redirecting, or returning to sender.
Requirements
- High School Diploma
- strong customer service skills
- one year of related experience
Responsibilities
- receiving packages
- sorting packages
- distributing packages
- using package tracking software database
- contacting residents about perishable packages
- providing customer service
- assisting with mailbox issues
- providing instruction on mailbox use
- cleaning and maintaining the mailroom
- looking up information for misdirected mail
- looking up information for incomplete mail
- forwarding mail
- redirecting mail
- returning mail to sender
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
