Assistant Director of Housing Facilities

Ferris State University • Big Rapids, MI

6d • $55,000 - $60,000

About The Position

The Assistant Director of Housing Facilities oversees all maintenance, repairs, renovations, and key activities. Whereas university Facilities Management staff provides custodial and maintenance functions, this position will coordinate departmental needs related to housing facilities, specifically setting priorities, managing assets, and overseeing other facility-related activities.

Requirements

• Bachelor's Degree
• Five years of related work experience with two years specifically in facility management, work order management, or access control.
• Carries out responsibilities in accordance with University policies and applicable laws.
• Report directly to the Director of Housing and Residence Life.
• Use effective problem-solving and decision-making skills to find and implement solutions.
• Ability to multi-task adjusting to multiple demands, shifting priorities, and unexpected events.
• Accepting of new ideas and approaches to work.
• Support the teaching and learning process; actively work to create and support a student-centered environment. Provide flexible, responsive and high-quality service to all students, staff and community members, and seeks continual improvement of current practices and procedures.
• Accept responsibility and ownership for decisions, actions and outcomes.
• Use effective oral, written and electronic communication skills that promote positive relationships and results.
• Demonstrated successful experience working directly with people from diverse backgrounds, including cultural, educational, socioeconomic, and life experiences.
• Consistently working outside of normal business hours
• Respond in a timely manner to students and student staff members when contacted via e-mail, calls, texts, and other forms of communication
• Cover Letter
• Resume
• Unofficial Transcript 1

Nice To Haves

• Master's Degree
• Experience in project management; experience in developing, implementing and automating workflow processes; experience in higher education or similar industry.

Responsibilities

• Provide leadership of the residence hall, apartment, and suite system for facility management.
• Serve as the main communication channel between HRL and the Facilities Management department for all facility and grounds-related items.
• Process and track all facility maintenance requests, work orders, and purchase orders for housing-related facilities.
• Reviews health, safety, and cleanliness issues in all housing facilities, interacts with both the housing and facilities teams to facilitate corrective action.
• Conduct regular walking and driving tours of all housing facilities and grounds; facilitate the appropriate action needed to address findings.
• Submit, review, and track work orders to assure quality control and cost consistency. Prepare reports regarding work order completion and costs.
• Work with facilities management and housing team to ensure buildings are ready for opening, closing, and programmatic needs. This includes room preparation, common-area repair and cleaning, and room/apartment/suite turnover, including painting, furniture replacement, and maintenance.
• Provide subject matter expertise for facility-related topics such as facilities maintenance best practices, safety, and accommodations within the halls, suites, and apartments.
• Manage all key/lock/access control processes within housing, including access control, key ordering, lock changes, key distribution, physical key security, key/access control audits, and communications with university facilities management, locksmith shop, and university IT.
• Serve as the functional subject matter expert for the automated access control system.
• Provide troubleshooting and assist in resolving facility, IT, and related complaints routed through HRL. Prepare feedback for campus partners regarding customer satisfaction and quality of work in a report format each semester.
• Responsible for maintaining department vehicles and golf carts.
• Maintain an inventory of all housing assets, including vehicles, cell phones, furnishings, and equipment. Maintain a perpetual plan for maintenance, repair, and replacement for all assets.
• Serve as a member of the HRL leadership team. This responsibility may include responding to escalated calls in the evenings and on weekends in an on-call rotation. This responsibility will include coming to campus as needed for situations such as fire, student health emergency, and facility emergencies. During major emergencies, all staff may be asked to report to campus.
• Demonstrates an understanding of working relationships with students, faculty, staff, and community members.
• Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty and staff to thrive authentically.
• Support, promote, and develop university student enrollment and retention initiatives.
• Any other duties assigned within the position classification area.
• Actively train all staff on facility management, including charge slips, responding to facility emergencies, and other facility-specific responses.
• Serve as subject matter expert for the security camera system used in the housing buildings
• Actively create preventative maintenance and long-term plans for housing facilities
• Help to provide leadership and vision to Housing and Residence Life.
• Assist with central office management.
• Operates a university or personal vehicle safely while carrying out job responsibilities.

Benefits

• Comprehensive benefit package (health care, vacation, etc.). Please see the following link for a list of benefits offered with this position.
• Admin/Admin Temp Benefit Plans [https://www.ferris.edu/administration/adminandfinance/human/Benefits/admin.htm]

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees