Senior Loan Operations Manager

Supernova Technology™ • Chicago, IL

8d • $120,000 - $175,000

About The Position

About the Role
The Supernova Operations team is a high-performing organization that delivers world-class loan origination and servicing experiences for advisors, clients, and enterprise partners. As a non-bank lender operating under state lending licenses, we combine people, process, and technology to deliver exceptional outcomes across the full securities-based lending lifecycle.

From our operations headquarters in Chicago, the Loan Operations team guides advisors and clients through every stage of a securities-based loan, from pre-evaluation and underwriting through closing, servicing, and ongoing collateral monitoring. This team plays a critical role in supporting Supernova’s growth by delivering excellent client experiences, maintaining strong operational discipline, and building scalable capabilities.

The Senior Loan Operations Manager will lead Supernova’s securities-based loan operations function, with responsibility for core lending operations, operational risk and control oversight, process improvement and automation, and partner coordination. This leader will build and scale a high-performing organization that delivers excellent client outcomes, strong service levels, and disciplined execution across underwriting, servicing, and collateral monitoring.

This position requires 7+ years of experience in wealth management and lending, including loan origination and servicing, including significant leadership responsibility. Wealth management experience is a strong plus. The ideal candidate brings deep operational expertise, a strong control mindset, and a track record of building scalable processes, improving execution through data and technology, and leading cross-functional and external partnerships effectively.

Requirements

• 7+ years of experience in wealth management and lending, including loan origination and servicing.
• Demonstrated success improving processes and building scale through workflow redesign, automation, and technology implementation
• Strong data orientation, with experience using metrics and reporting to manage performance and identify risks and opportunities
• Proven ability to strengthen controls and reduce errors, fraud risk, and operational failures
• Experience working with external funding partners and distribution partners to improve process execution and resolve issues
• Strong people leadership, coaching, and performance management experience
• Strong problem-solving skills, especially in transaction processing, loan accounting, and operational issue resolution
• Effective written, verbal, and interpersonal communication skills
• Financial industry knowledge of investment securities; experience working with advisors and clients preferred
• Bachelor’s degree in business, finance, accounting, or a related discipline required

Nice To Haves

• Wealth management experience is a strong plus.
• Experience with securities-based lending or other collateralized lending products strongly preferred
• Experience with FIS a plus

Responsibilities

• Lead loan operations team responsible for the end-to-end execution of Supernova’s securities-based loan operations, including underwriting, loan servicing, collateral monitoring, and daily transaction processing.
• Ensure daily operational work is completed accurately, on time, and in line with processes and service level agreements.
• Lead teams supporting advisors, clients, and enterprise customers throughout the life of the loan, delivering a high-quality and responsive service experience.
• Establish and maintain a strong control environment across loan operations to reduce operational risk, fraud risk, and errors.
• Ensure underwriting, servicing, and monitoring activities are executed in accordance with company policy, regulatory requirements, and internal controls.
• Oversee exception management, non-standard cases, escalations, and error resolution with sound judgment and appropriate documentation.
• Use data, quality reviews, and trend analysis to identify operational risks, recurring issues, and control gaps, and implement corrective actions.
• Build a scalable operating model by identifying and implementing improvements across workflows, team processes, systems, and controls.
• Identify opportunities to improve efficiency, reduce manual work, and enhance quality through automation, technology solutions, and AI-enabled tools where appropriate.
• Lead operational improvement initiatives from problem identification through design, implementation, adoption, and ongoing performance monitoring.
• Develop and track key performance indicators, dashboards, and reporting to monitor service levels, productivity, quality, risk trends, and capacity.
• Use data to identify bottlenecks, performance opportunities, and emerging issues, and translate insights into measurable operational improvements.
• Partner closely with Supernova’s funding partners and distribution partners to improve workflows, clarify responsibilities, and strengthen day-to-day operating effectiveness.
• Identify process breakdowns, handoff issues, and client experience friction points across partners, and lead efforts to resolve them.
• Coordinate with partners to implement operational improvements, manage exceptions, resolve errors, and improve service consistency.
• Build strong working relationships with external partners to support effective collaboration, clear communication, and strong execution.
• Lead, coach, and develop a high-performing team with a focus on quality, accountability, service excellence, and continuous improvement.
• Establish team goals, performance standards, and resource plans aligned with business objectives.
• Prepare business plans, budgets, and operating goals for the function, and support cost discipline while enabling growth and service quality.
• Contribute to the long-term strategy, structure, and operating model for the loan operations organization.
• Serve as a key partner to internal stakeholders by providing operational insight, recommendations, and execution support for strategic initiatives.

Benefits

• Medical, Dental, and Vision Insurance: Multiple plans with coverage for employees and dependents.
• HSA and FSA Accounts: Tax-advantaged accounts for health and dependent care expenses.
• Life and Disability Insurance: Employer-paid basic coverage with options for additional voluntary coverage.
• Retirement Savings: 401(k) plan with employer contributions.
• Employee Assistance Program (EAP): Confidential support services, including free therapy sessions.
• Paid Time Off: Flexible PTO policies.
• Additional Perks: Commuter benefits, pet insurance, continuing education assistance, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1-10 employees