Senior Litigations Paralegal

BILL•San Jose, CA

30d

About The Position

We are looking for a highly motivated Senior Paralegal with 8+ years of experience to join our legal team to be a primary team member for resolving customer disputes, litigation and regulatory complaints. The ideal candidate will have substantial experience in running investigations in a company, gathering key records related to disputes, organizing relevant facts for pre-litigation dispute resolution and preparing responses to customer complaints. The Senior Paralegal will work closely with our inhouse litigation lawyer and with various support teams such as customer service, payment and risk operations teams and will join a passionate and dedicated team of legal andcompliance professionals on a mission to support the company’s growth.

Requirements

8+ years of combined customer dispute resolution and litigation experience, with an emphasis on hands-on pre-litigation dispute resolution.
The ability to lead and run internal investigations, gather relevant records, and identify and organize factual timelines in clear and succinct summaries.
Self-starter who can track deadlines, navigate a company to find key stakeholders for information and proactively move, through resolution, an entire case portfolio.
Legal writing skill as it relates to preparing complaint responses and basic legal documents such as legal holds, discovery objections, continuance requests and settlement agreements.
Comfort with interacting directly with customers and where needed resolving small disputes.
Experience in working with litigation counsel to support all aspects of litigation, including pleadings, motions, service, discovery, case management and resolution.
The ability to maintain dispute files in an up-to-date fashion and produce regular reports and metrics on disputes.
Comfortable with legal research of non-complex issues, the ability to reach conclusions on that research and apply those conclusions to practical action in resolving customer disputes.
Ability to assist with the creation of practical processes and protocols (such as playbooks and templates) to increase efficiencies and to guide support teams in dispute resolution.
Comfort with identifying risks that should be escalating and collaborating with litigation counsel to address those risks.
Experience in responding to subpoenas, liens and garnishments and other discovery requests to back up other team members when needed.
Familiarity with, and strong interest in, Bill.com, alternative payments, emerging payments technology and the payments industry.
Bachelor’s degree and/or paralegal certification preferred or equivalent experience and evidence of exceptional ability.
Strong problem solving skills and the ability to handle multiple assignments simultaneously, with effective resolution of conflicting priorities.
Solid technical acumen which supports mastery of a variety of case management tools.
Sound and practical business judgment, intellectual curiosity, comfortable and adept at balancing risk and opportunity.
Excellent communication skills and a team-oriented approach with the ability to build strong and lasting relationships with business partners, customers and management.
Intellectual curiosity, a desire and alignment with our core values: Humble, Fun, Authentic, Passionate, and Accountable.
Strong attention to detail and organizational skills.
Ability to work independently and ownership mindset - sees projects through from end to end.
Critical thinking skills - be able to receive feedback and provide next steps, change direction if needed.
Drive for results - impact/outcome focused