Senior Lifestyle Manager
About The Position
Our core team of 16 is searching for a full-time Senior Lifestyle Manager to join our 8-strong Member Experience Team. You will work directly with our Co-Founders, Founding Lifestyle & Travel Managers, and Operators to shape and elevate Aurora’s member experience, ensuring high-touch service across every aspect of our product. This role reports directly to Aurora's Co-Founder & COO and has the potential to grow into a leadership position across Business Operations, Member Experience, and Growth. This is an opportunity to play a central role in building an AI-enabled product powering the world's highest-impact individuals, combining the speed & accuracy of technology with the knowledge, curation, and network of domain experts.
Requirements
- Potentially fed up with using outdated systems and dealing with slow-moving bureaucracy in your current role, or wanting to scale your knowledge, network, and experience into a global digital platform, working alongside other ultra-high-performance lifestyle & travel managers
- A consistent out-performer with experience in relationship building & premium clientele, ideally with deep lifestyle knowledge & network in New York
- A highly conscientious person who thrives in a fast-paced environment, capable of simultaneously managing and prioritizing multiple priorities across core lifestyle domains (e.g., dining, experiences, wellness, luxury goods) without compromising on quality
- A proactive problem-solver who anticipates and solves for client needs, constantly going above and beyond to personalize curations and create memorable experiences
- A clear and concise communicator who can adapt messaging to different audiences, effectively set expectations, and maintain engagement and trust
- You have a strong passion for: Engaging with the premium lifestyle ecosystem, including services, products, and brands
- Well-being and integrating longevity, personal growth, and self-discovery into experiences
- Prepared to work demanding and flexible hours to successfully service the needs of our global high-performance clientele
Responsibilities
- Work with our industry-leading internal AI to manage and curate premium lifestyle experiences for members proactively & on-demand, ensuring recommendations seamlessly fit their personal parameters
- Manage relationships and secure reservations for premium experiences, dining, luxury goods, and wellness through our proprietary networks
- Anticipate the evolving needs of high-achieving individuals, proactively suggesting unique opportunities that enhance both their personal and professional lives
- Cultivate deep knowledge and inventory around the latest trends in premium & bespoke services, products, and experiences to ensure Aurora stays ahead of member expectations
- Provide front-of-line insights and feedback to internal teams, including Product, Engineering, and Operations, to help improve Aurora’s services and drive our AI improvements
Benefits
- Competitive salary + performance-based bonus.
- Founding stock options package on the ground floor of a $10bn+ opportunity.
- Access to exclusive events and Aurora services.
- Whoop or Oura Ring on us.
- $2,000 annual education budget.
- Whatever tech you need to do your best work.
- Generous parental leave.
- Comprehensive health benefits, with 90% coverage including dental and vision.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
