Senior Liaison, Returns

Luxer One • San Francisco, CA

1d • $22 - $24 • Onsite

About The Position

We are looking for an energetic, disciplined, and customer-obsessed individual to join our Luxer Liaison team in San Francisco as a Senior Liaison, Returns. At Luxer One, we’re committed to making life simpler by completely solving the package problem for multifamily properties. Our Luxer Liaison team provides expert onsite package management to a wide range of premium, high-package-volume properties across the Luxer network. The Senior Liaison, Returns will focus primarily on processing and managing resident package returns in market, while also supporting standard Liaison duties as needed. This individual will be a key player in maintaining Luxer One’s promise to deliver “truly effortless package management.”

Requirements

• Strong communication skills, both verbal and written.
• Professional and personable, you’ll be the face of Luxer One to both residents and property management teams.
• Reliable, organized, and comfortable working independently in the field.
• Tech-savvy and comfortable using digital tools and mobile apps.
• 2+ years of customer service, logistics, delivery, or multifamily experience preferred.
• Excellent time management and problem-solving skills.
• Able to lift and move packages within standard weight limits safely.
• Available to work in person across multiple locations in and around Downtown Chicago.
• Must have a personal vehicle in good condition and proof of auto insurance.
• At least 18 years old.

Responsibilities

• Picking up, processing, and dropping off resident package returns to local carrier centers daily.
• Using an app to track and document returns with precision.
• Communicating professionally with residents, property teams, and carriers to ensure a seamless returns process.
• Driving your personal vehicle throughout the San Francisco area to complete assigned routes safely and efficiently.
• Providing in-market support for standard Liaison duties when return activity is light, including package audits, organization, and resident interactions.
• Maintaining a clean, professional, and friendly demeanor at all times while representing Luxer One.
• Supporting the Operations Manager and team with any additional tasks or needs related to service delivery.

Benefits

• Full Time Role, $22-$24/hour
• You’ll have opportunities to advance. We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow. We promoted 42% of our employees last year!
• As “Luxens”, we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees
• A generous benefits package (Medical, Vision, Dental)
• 401K with employer match
• Wellness Stipend
• Continuous Education Incentives
• Accrued PTO to relax, recharge, and rest
• Accrued Paid Sick Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees