Senior Liability Risk Specialist

Staples Inc.•Framingham, MA

About The Position

The Senior Liability Risk Specialist is the driving force behind the management of Automobile, General Liability, Property, Subrogation, and Salvage claims across all U.S. jurisdictions. You’ll take ownership of claim strategy, collaborate directly with brokers, insurance carriers, legal counsel, and third-party administrators (TPAs), and ensure claims are resolved swiftly and cost-effectively. In this role, you’ll protect company assets and balance sheet integrity by actively managing claim outcomes, litigation exposure, reserves, and total cost of risk. You’ll also lead continuous improvement initiatives to enhance process efficiency, reporting accuracy, communication clarity, and financial controls throughout the claim lifecycle.

Requirements

Bachelor’s Degree in Risk Management, Finance, Business Administration, Legal Studies, or a related field, or an equivalent combination of education and experience
3+ years experience in liability claims, risk management, insurance, or related fields
Demonstrated experience managing Automobile, General Liability, or Property claims
Experience working with third-party administrators, insurers, or legal counsel
Proficiency with RMIS/claims systems (e.g., Origami, Riskonnect) and Excel or BI dashboards
Critical thinker with sound judgment and strong analytical skills
Communicate confidently and clearly
Ability to influence without authority, negotiate effectively, and build partnerships
Empathy and active listening
Thrive in fast-paced environments by balancing multiple priorities with project-management discipline and attention to detail
Committed to continuous improvement and handle confidential information with discretion

Nice To Haves

Professional designation such as ARM, CPCU, AIC, or similar
Oversaw claims involved in litigation and worked in partnership with defense attorneys
Performed analysis to identify underlying causes and acted to prevent future losses
Experienced working with sizable, multi-state companies and navigating intricate risk scenarios
Contributed to enhancing processes and strengthening claims governance

Responsibilities

Take ownership of claim strategy
Collaborate directly with brokers, insurance carriers, legal counsel, and third-party administrators (TPAs)
Ensure claims are resolved swiftly and cost-effectively
Protect company assets and balance sheet integrity by actively managing claim outcomes, litigation exposure, reserves, and total cost of risk
Lead continuous improvement initiatives to enhance process efficiency, reporting accuracy, communication clarity, and financial controls throughout the claim lifecycle.