ProSidian Consulting, LLC-posted 3 months ago
Mid Level
Charlotte, NC

ProSidian Seeks a Senior Level Call Center Team Lead | Call Center Team Lead [COC0021020] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC). Seeking Senior Level Call Center Team Lead candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Contract Contingent or Contract W-2 (IRS-1099) Call Center Team Lead Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

  • Supervise call center agents.
  • Monitor performance and provide coaching.
  • Develop staffing schedules.
  • May lead training for new hires.
  • Oversees quality assurance programs.
  • Works with management to improve processes.
  • 3+ years call center experience.
  • 1+ year leadership experience.
  • Associate’s degree or equivalent experience.
  • Experience in Government And Public Services Sector.
  • Functional and technical area expertise.
  • Competitive Compensation with Group Health Benefits and Performance Incentives.
  • Group Medical Health Insurance Benefits.
  • Group Dental Health Insurance Benefits.
  • Group Vision Health Insurance Benefits.
  • 401(k) Retirement Savings Plan with company match.
  • Vacation and Paid Time-Off (PTO) Benefits.
  • Pre-Tax Payment Programs.
  • Purchasing Discounts & Savings Plans.
  • Security Clearance opportunities.
  • Employee & Contractor Referral Bonus Program.
  • Performance Incentives.
  • Flexible Spending Account.
  • Supplemental Life/Accidental Death and Dismemberment Insurance.
  • Short- and Long-Term Disability Insurance.
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