ProSidian Consulting, LLC-posted 3 months ago
Senior
Charlotte, NC

ProSidian Seeks a Senior Level Call Center Supervisor | Call Center Supervisor [COC0023022] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC). Seeking Senior Level Call Center Supervisor candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Contract Contingent or Contract W-2 (IRS-1099) Call Center Supervisor Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

  • Manage staff, budgets, and operational strategy.
  • Monitor KPIs and implement improvements.
  • Coordinate technology and system upgrades.
  • 5+ years contact/call center leadership.
  • Bachelor’s degree preferred.
  • Skills Required: Strategic planning, leadership, data analysis.
  • Competencies Required: Business acumen, adaptability, results orientation.
  • Oversees vendor or outsourced partner relationships.
  • Leads disaster recovery planning for operations.
  • May manage multi-site operations.
  • Competitive Compensation with Group Health Benefits and Performance Incentives.
  • Group Medical Health Insurance Benefits.
  • Group Dental Health Insurance Benefits.
  • Group Vision Health Insurance Benefits.
  • 401(k) Retirement Savings Plan with company match.
  • Vacation and Paid Time-Off (PTO) Benefits.
  • Pre-Tax Payment Programs including Flexible Spending Account (FSA).
  • Purchasing Discounts & Savings Plans.
  • Security Clearance opportunities.
  • Employee & Contractor Referral Bonus Program.
  • Performance Incentives.
  • Supplemental Life/Accidental Death and Dismemberment Insurance.
  • Short- and Long-Term Disability Insurance.
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