Senior Lending Manager- Tempe/Columbus

JPMorganChase•Tempe, AZ

About The Position

Join our exceptional team of high-energy leaders as a Senior Lending Manager in Chase Home Lending and put your knowledge and understanding of the home lending industry to good use by leading and motivating a team of Senior Home Lending Advisors. You will adhere to all regulatory requirements while executing on the strategic business plan to promote and market the firm's mortgage products to clients, team members, and partners inside and outside the branch footprint, attain mortgage lending goals, generate profit and manage and grow a team. You will have direct accountability for leading all Home Lending activities. As a Senior Lending Manager in Chase Home Lending, you have an opportunity to build a team and impact strategic growth while helping clients to fulfilling the dream of homeownership. Job responsibilities You will own the business, through significant impact on the business P/L, developing and executing against Mortgage Banking strategies, influence short- and long-term business and technical investments, and execute against controls and the regulatory environment. You will be responsible for hiring, recruiting and managing the Lending Managers and Home Lending Advisors required for success and for managing the partnership with Consumer Bank leadership. You will have Business Ownership of P/L for your Market and will understand, guide, influence and execute against pricing, price exceptions, staffing and capacity planning, and general expense management. You will manage relationships by representing Mortgage Banking with key Retail Bank Partners, Internal IT and Product Partners, Operations and UW Partners, External Lead Generation and Title Vendors, and Clients. You will actively recruit talent to meet staffing needs; recognize high potential employees; coach Lending Managers and Mortgage Bankers for career and/or personal development; creating diverse and cohesive teams; holding people accountable for excellence; promote an inclusive work environment. You will monitor the quality and quantity of loan applications and closings; provide advice and counsel on how to best build the business and close loans; address performance issues promptly and positively; ensure compliance with requirements and regulations; review processes to increase efficiency and effectiveness. You will use your strategic skills to maintain a broad perspective of the mortgage market and a long-term view of the customer and relationship; identifying opportunities in sales, sta??ing, and/or processes; developing a plan to leverage opportunities; visioning alternatives and options and their likelihood of success. You will think creatively to solve complex problems. You will use your Mortgage Banking expertise to understand and apply mortgage o??ering and home lending guidelines in all 50 states; understand the credit and underwriting process in its entirety (pre-credit, post approval, and closing); be familiar with the diversity of Chase products/services and the advantages of each; understand the local market and the needs and priorities of the clients; keep current with the mortgage industry and business/economic trends; know how to use automated programs/software to support the lending process; and effectively handling “problem” applications and escalations. You will guide identification, development, and implementation of new lead sources to enhance Market Share growth in your market.

Requirements

7+ years management experience managing a team of 3 or more Sr. Managers (mortgage banking industry) with a proven ability to lead, coach, and mentor at all position levels and ability to manage large scale production operation
Comprehensive knowledge of Federal and State regulatory policies and procedures.
Proven problem solving and analytical skills critical
Excellent written and verbal communication skills and strong interpersonal skills; the ability to effectively interact with various styles and levels of management and be able to adjust own communication style as needed
Strong PC skills, including Excel, Work, PowerPoint
Ability to consistently maintain high performance level in stressful situations.
Excellent organizational skills

Nice To Haves

Bachelor’s degree preferred
Prefer 10-15 years of Mortgage Sales Experience
Prefer 5 years of Senior Leadership in Mortgage Sales and Operations
Prefer Strong Technical background

Responsibilities

Own the business, through significant impact on the business P/L, developing and executing against Mortgage Banking strategies, influence short- and long-term business and technical investments, and execute against controls and the regulatory environment.
Responsible for hiring, recruiting and managing the Lending Managers and Home Lending Advisors required for success and for managing the partnership with Consumer Bank leadership.
Business Ownership of P/L for your Market and will understand, guide, influence and execute against pricing, price exceptions, staffing and capacity planning, and general expense management.
Manage relationships by representing Mortgage Banking with key Retail Bank Partners, Internal IT and Product Partners, Operations and UW Partners, External Lead Generation and Title Vendors, and Clients.
Actively recruit talent to meet staffing needs; recognize high potential employees; coach Lending Managers and Mortgage Bankers for career and/or personal development; creating diverse and cohesive teams; holding people accountable for excellence; promote an inclusive work environment.
Monitor the quality and quantity of loan applications and closings; provide advice and counsel on how to best build the business and close loans; address performance issues promptly and positively; ensure compliance with requirements and regulations; review processes to increase efficiency and effectiveness.
Use your strategic skills to maintain a broad perspective of the mortgage market and a long-term view of the customer and relationship; identifying opportunities in sales, sta??ing, and/or processes; developing a plan to leverage opportunities; visioning alternatives and options and their likelihood of success.
Think creatively to solve complex problems.
Use your Mortgage Banking expertise to understand and apply mortgage o??ering and home lending guidelines in all 50 states; understand the credit and underwriting process in its entirety (pre-credit, post approval, and closing); be familiar with the diversity of Chase products/services and the advantages of each; understand the local market and the needs and priorities of the clients; keep current with the mortgage industry and business/economic trends; know how to use automated programs/software to support the lending process; and effectively handling “problem” applications and escalations.
Guide identification, development, and implementation of new lead sources to enhance Market Share growth in your market.