Senior Leave Specialist - Onsite

Newrez LLC•Coppell, TX

28d•Onsite

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Sr. Leave Specialist administers the company’s leave of absence programs. This is in office role coordinates and documents eligibility, payment and tracking of premiums, claims resolution, and participation statistics. The position acts as a liaison between the company and its vendors; and works on special projects as assigned.

Requirements

Bachelor's degree preferred.
5-7 years' experience with administration of leave programs.
Previous experience working in a high volume, customer service-oriented, team environment preferred.
Strong interpersonal, verbal, and written communication skills with ability to communicate to various levels of employees and management.
Solid analytical capabilities, decision making skills and ability to exercise appropriate judgement.
Strong organization skills: ability to effectively prioritize workflow from multiple sources.
Ability to multi-task, work with a sense of urgency and flex to the work style of others.
Strong quality orientation with attention to detail and commitment to accuracy.
High learning agility; strong initiative; self-starter with a positive attitude.
Strong sense of integrity and ability to effectively manage and maintain confidentiality of information.
Self-directed; accountable.
Solid financial acumen: advanced skills in MS Word, Smartsheet, and Excel required.
Experience with benefit administration platforms; Workday preferred.

Responsibilities

Engage with employees, managers, and HR Business Partners throughout the life cycle of the leave, from initiation to return to work, answering questions and coaching them throughout the process.
Maintain communication with the vendor, employees, managers, and HR Business Partners to facilitate a smooth and timely leave process.
Serve as subject matter expert for the leave and workers' compensation programs in alignment with company policies and processes.
Manage all administrative aspects of leave and workers' compensation cases to include tracking of the leave, PTO usage while on leave, and working closely with Leave Administrator and payroll to ensure accurate leave dates and pay for an employee.
Preserves confidentiality of employee medical documentation, following all HIPPA Regulations.
Maintains current knowledge of all applicable leave and accommodation laws including FMLA, ADA, state, and local laws.
Partner with HR Business Partners to review claims status and develop strategies to address/resolve leave claims issues.
Process semi-monthly benefit premium reconciliations.
Performs related duties as assigned by management.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions