Senior Leave and Accommodation Specialist

Chewy•Plantation, FL

68d•Hybrid

About The Position

Chewy is seeking a Senior Leave and Accommodation Specialist to join our newly established team within the HR Shared Services organization. This team is dedicated to delivering top-tier service and advocating for the best possible experience for our Team Members. In this role, you will ensure Team Members are well-informed about their options, supported throughout the process, and smoothly reintegrated back into work. You will have the opportunity to collaborate with both internal teams and external providers to offer outstanding service while maintaining compliance with federal and state regulations.

Requirements

Bachelor's degree in human resources or related field preferred
2+ years supporting Team Members with leave of absence and accommodation
Experience in federal and state leave regulations, including FMLA, ADA, PWFA, and equivalent state laws
Human Resources is preferred
Flexibility to shift schedule as needed by the business
Outstanding customer service skills with a focus on responsiveness, emotional intelligence, critical thinking skills, and problem-solving
Exceptional interpersonal, collaboration, and communication skills, maintaining confidentiality, and building trust with Team Members, vendors, and internal partners
Strong organizational and time management skills to prioritize competing responsibilities

Nice To Haves

Preferred experience with systems such as ServiceNow (SNOW), Workday (WD), Kronos, etc.
Preferred experience working with a third party leave administrator as a vendor

Responsibilities

Serve as the primary contact for Team Members navigating leave and accommodations, offering personal guidance while ensuring adherence to federal and state regulations (FMLA, ADA, PWFA, etc.)
Support Team Members with Personal Leave of Absence claims from initial intake through the entire lifecycle, including documentation, approval, tracking, and closure; communicating policies, eligibility, required documentation, and any applicable timelines or deadlines
Initiate claim requests through Chewy's third-party administrator, ensuring Team Members are clear about their responsibilities in the process and what steps to anticipate
Manage calls and electronic inquiries, offering clear and timely responses throughout the leave and accommodation process
Assess claims, identify potential concerns, and advance concerns to the Tier 2 team
Conduct an ADA interactive dialog for new disability requests as required
Assess and triage claims to determine those that should be handled internally versus escalating to AB1 (e.g., flu-related leave for three days)
Partner with external providers to manage claims effectively, delivering a streamlined and efficient experience for Team Members
Conduct a midway checkpoint to review progress on leave cases, address any challenges, and help answer any questions regarding their next steps
Assist with return-to-work steps by providing clear guidance on required documentation, policies, and timelines
Support candidates in the pre-employment accommodation process by providing end-to-end case management including engaging the candidate, hiring manager, and other partners as needed
In partnership with Chewy's WOW team, facilitate the Surprise and Delight program (e.g., Family Addition claims) to develop a meaningful and supportive team member experience
Preserve and protect the confidentiality of team member PII information and ensure accurate record-keeping
Leverage technology platforms like SNOW, WD, Kronos and third party case management platform to support LOAA processes