Senior Leasing Coordinator (Hunter, NY, US)

Vail Resorts • Hunter, NY

43d • $20 - $23

About The Position

The Housing Coordinator helps partner with various stakeholders to create an Experience of a Lifetime for employee residents, which includes creating a safe, inclusive, vibrant and affordable housing environment that is compliant with all regulatory requirements. This role is responsible for delivering exceptional customer service and operational excellence, ensuring a positive resident experience while maintaining scalable, effective housing processes. This role requires strong organizational skills, attention to detail, and a commitment to providing high-quality customer service in a fast-paced environment.

Requirements

• High School Diploma, some college coursework or college degree preferred Work Experience:
• 1+ years' experience in guest services, customer service, or a related role, demonstrating strong interpersonal and communication skills
• 1+ years' experience managing and maintaining software systems, including troubleshooting and ensuring optimal performance
• 1+ years' experience managing and maintaining data with a strong focus on accuracy and organization. Ability to handle confidential information with discretion and in compliance with data protection regulations Supervisory Experience:
• Proficiency in computer systems and software, including basic tools like Microsoft Office Suite. Ability to quickly learn and adapt to new technologies.
• StarRez or other room management software programs experience preferred.
• Excellent written and verbal communication skills in English, with the ability to convey information clearly, concisely, and professionally
• Proficiency in Spanish preferred Other Requirements:
• Strong attention to detail with the ability to review and ensure accuracy in work, manage multiple tasks, and maintain high standards of quality
• Effective time management
• Adaptability
• Strong critical thinking

Responsibilities

• Create a welcoming and supportive environment for residents by delivering exceptional customer service and addressing inquiries via phone, email, and walk-ins.
• Respond to StarRez (housing database) account questions, manage maintenance requests, ensure confidentiality as well as timely resolution and resident satisfaction through case management system.
• Coordinate resident communications, including move-in/move-out updates, failure-to-depart cases, property notices, and fostering positive resident relationships.
• Oversee occupancy management by processing bookings, room changes, and check-in/check-out activities while maintaining accurate financial and resident records in the StarRez system.
• Ensure compliance with housing policies, including Emotional Support Animal (ESA) processes and legal documentation related to resident license agreements and other housing documents.
• Manage key processes, parking assignments, and key/code issuance while conducting audits and tracking processes.
• Facilitate move-in/move-out coordination, including preparing check-in packets, conducting inspections, and managing personal property left behind.
• Perform regular building inspections, address maintenance needs, and facilitate vendor access for repairs and cleaning.
• Prepare and maintain accurate records for occupancy, deposits, and housing audits while identifying and supporting operational initiatives. Completes other tasks as directed and assigned.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees