Senior Learning Systems Professional

Humana • Washington, DC

2d

About The Position

The Senior Learning Systems Professional will be responsible for the administration, optimization, and governance of learning management systems, learning analytics, and other technology workflows to support skilling and capability development for the Tech organization. This role balances ownership of learning platforms and workflow automation with hands-on learning design and delivery to ensure scalable, effective skilling solutions. The Senior Learning Systems Professional configures, integrates, and implements continuous improvement of the Learning Management System (LMS), learning vendor tools, and workflows to support skilling and capability development for the Tech organization. This position designs, develops, and deploys learner-centered, technology-enabled solutions such as eLearning, job aids, labs, and knowledge resources that advance technical and professional capabilities. Leveraging learning analytics, automation, and AI-enabled tools, the role measures effectiveness, improves efficiency, and drives measurable business outcomes. This position also builds and automates workflows for learning intake requests and other processes to improve productivity and collaboration solutions. Operating with a high degree of autonomy, this role performs moderately to highly complex work requiring sound judgment in determining objectives, priorities, and approaches. The Senior Learning Systems Professional partners closely with stakeholders, subject matter experts, and leadership to consult on learning needs, influence the Tech skilling roadmap, and ensure learning solutions align with organizational priorities and performance goals.

Requirements

• Bachelor's degree in Instructional Technology, Educational Design, or related field.
• 5+ years of experience of successful end-to-end learning design, development and implementation delivering various learning solutions (e.g., ILT, VILT, eLearning, job aids, microlearning).
• 5+ years experience in Learning Management systems administration, such as Cornerstone OnDemand or similar application.
• 3+ years of experience designing and delivering learning solutions in a corporate environment.
• 2+ years of experience designing, managing, and/or administrating productivity, workflows and collaboration tools such as SharePoint sites, Power Apps, Power Automate, and other Microsoft 365 applications.
• 2+ years analyzing and reporting learning metrics, business metrics, and/or KPIs on dashboards such as PowerBI, Tableau, or similar applications.
• Proficient in creating and editing multimedia eLearning assets using industry-standard tools, including Adobe Creative Suite (After Effects, Animate, Audition, Captivate, Express, Illustrator, Photoshop) and e-learning development platforms such as Articulate 360 and Adobe Captivate.
• Demonstrated ability to plan, execute, and manage learning projects effectively, including timelines, stakeholder communication as well as defining and mitigating risks and issues.
• Highly organized with demonstrated ability to manage multiple projects, prioritize tasks effectively, and meet deadlines in a dynamic environment.
• Demonstrated experience of adult learning theory, instructional design models (e.g., ADDIE, SAM), e-learning standards, and performance improvement approaches.
• Detail-oriented with strong analytical skills to ensure accuracy, consistency, and effectiveness of all activities.
• Ability to work independently, exercise sound judgment, and contribute to organizational strategy.

Nice To Haves

• Experience using GenAI or GenAI-enabled tools (e.g., Copilot, Gemini, Synesthesia, Articulate) to inform learning design work.
• Proven work experience as a SharePoint Administrator
• Familiarity with project management tools (e.g., Planner, JIRA Align, MS Project or similar platforms) is a plus.
• Certification in instructional design tools or methodologies (e.g., ATD, CPTD, Kirkpatrick).
• Experience delivering learning solutions within IT/Tech environments or for technical professionals.

Responsibilities

• Independently design and develop learning solutions (e.g., eLearning courses and skilling modules), creating user interfaces, audio, video, graphics, and animations.
• Manage and update learning management system (LMS), configure course components and ensure course compatibility uploads, provide troubleshooting and technical LMS support, and track learning analytics.
• Manage learning vendor systems, monitoring license allocation, troubleshooting, and informing strategy on how to maximize usage across Tech.
• Apply consultative skills and influence without direct authority to build solution-focused partnerships that improve learning systems and workflows.
• Design, develop, and maintain SharePoint sites to streamline information sharing, intake, and knowledge management.
• Build and automate system workflows using tools such as SharePoint, PowerApps, and Power Automate.
• Analyze learning analytics aligned to business metrics and KPIs and build and manage reporting dashboards.
• Collaborate with subject matter experts, instructional designers, and Tech teams to assess learning needs, conduct content reviews to ensure alignment between learning solutions and business objectives.
• Partners with Associate Director to develop, refine, and prioritize the skilling roadmap, aligning future skills training with Tech needs.
• Partners with Associate Director to provide consulting on incoming learning requests for Tech colleagues.
• Manages the shared mailbox.
• Other duties as assigned.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees