Senior Learning Specialist

Home Depot • Houston, TX

7d

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: Oversees research, design, development, and facilitation of learning to enhance skills, performance, and career growth. Coordinates with learning peers and business partners to create and implement learning initiatives for all business units. Analyzes training needs to establish objectives, strategies, scope, timelines, resources, and constraints. Applies instructional design and adult learning principles to align business needs with course materials. Collaborates with leadership to foster a learning culture focused on talent development and business growth.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.
• 2 years of work experience
• Proficiency with software including MS Word, MS PowerPoint, MS Excel
• Excellent written and communication skills
• Excellent interpersonal skills

Nice To Haves

• Experience with the coordination and execution of classroom based training and adult learning principles
• Experience designing and developing training materials for contact centers and retail organizations
• Experience with Learning Management System (LMS) administration
• Experience supervising teams through learning experiences
• Experience conducting learning needs analysis and developing curriculum
• Experience in Instructional Design
• The Home Depot and Call Center experience a plus
• Experience with Captivate, eLearning, and Learning Management Software a plus
• a working knowledge of content authoring/development tools such as Director
• Proficient knowledge of Project Management principles and MS Project

Responsibilities

• Guides and directs work for team to ensure proper course/curriculum creation and delivery. Provides coaching, teaching, and training to team.
• Participates in the planning, conducting, and reviewing of any training within Call Center and helps to assess training effectiveness through observation and quantitative analysis. Provide consistent feedback to the team on this analysis.
• Assists in the development of workplans, curriculum maps, and implementation plans.
• Works with associates, team, and Leadership to determine individual, team, and department training needs.
• Tracks industry trends in Training and Learning by participating in various external organizations; benchmark with other internal and external organizations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree