Senior Learning Specialist

The Home Depot • Houston, TX

1d

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: Oversees the research, design, and development of Training programs for Customer Care. Collaborates with other Training Specialists, THD Learning, internal contractors, and external vendors in the creation and execution of training deliverables. Conducts training needs analysis to determine training objectives, instructional strategies, project scope, time frames, resources requirements, and potential constraints. Performs task and content analysis to obtain the specific information to be included in the training and the expected deliverables. Uses knowledge of instructional design, adult learning theories, and THD to translate business requirements into learning requirements, curriculum maps, and course materials. Conducts usability test and pilots to assess training effectiveness. Works with Leadership to help drive process improvements, standards, methods, tools, and competencies across the SSC/Call Center Learning Development Team.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.
• Proficiency with software including MS Word, MS Powerpoint, MS Excel
• Proficient knowledge of Project Management principles and MS Project
• Excellent written and communication skills
• Excellent interpersonal skills

Nice To Haves

• Experience with the production and execution of classroom based training and adult learning principles
• Experience in creating training materials for contact center and retail organizations
• Experience supervising teams
• Experience conducting learning needs analysis and developing curriculum
• Experience in Instructional Design
• The Home Depot and Call Center experience a plus
• Experience with Captivate, eLearning, and Learning Management Software a plus
• a working knowledge of content authoring/development tools such as Director

Responsibilities

• Guides and directs work for team to ensure proper course/curriculum creation and delivery. Provides coaching, teaching, and training to team.
• Participates in the planning, conducting, and reviewing of any training within Call Center and helps to assess training effectiveness through observation and quantitative analysis. Provide consistent feedback to the team on this analysis.
• Assists in the development of workplans, curriculum maps, and implementation plans.
• Works with associates, team, and Leadership to determine individual, team, and department training needs.
• Tracks industry trends in Training and Learning by participating in various external organizations; benchmark with other internal and external organizations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree