Senior Learning & Facilitation Specialist

Fiserv•Berkeley Heights, NJ

1d•$108,000 - $172,800•Onsite

About The Position

Fiserv is a global leader in payments and financial services technology, delivering solutions that enable clients to transform how they serve customers. As part of the Enterprise Talent & development Team, the Senior Learning and Facilitation Specialist will design and deliver sales training and enablement programs that drive revenue, lift quota attainment, and increase client value. This role can be based in Berkeley Heights or Alpharetta and focuses on linking seller capability to measurable business outcomes.

Requirements

10+ years of experience in sales training and sales methodology implementation (e.g., Challenger, MEDDIC, SPIN).
10+ years of experience with sales enablement and CRM platforms (Salesforce Sales Cloud, Highspot, Showpad) for content delivery and adoption tracking.
8+ years of experience in instructional design for adult learners using models such as ADDIE and in developing blended learning and microlearning curricula.
6+ years of experience delivering virtual instructor-led training and using webinar/virtual classroom technologies (Zoom, Webex, Microsoft Teams).
6+ years of equivalent combination of educational background, related experience, and/or military experience.
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Experience with content authoring and multimedia production tools (Articulate Storyline, Adobe Captivate, Camtasia).
Experience aligning learning programs to quota attainment, revenue operations, and sales performance metrics.
Experience working with enterprise sales leaders and delivering executive-level enablement and stakeholder management.
Background in payments, fintech, or financial services product enablement preferred.

Responsibilities

Design, develop, and deliver instructor-led and virtual sales training focused on sales methodology, opportunity qualification, value-based selling, negotiation, and closing techniques to drive quota attainment and revenue growth.
Implement and scale sales methodology adoption across enterprise sales teams through train-the-trainer programs, field enablement, and reinforcement plans.
Partner with sales leadership, operations, product, and marketing to align curriculum to business priorities, quota attainment metrics, and go-to-market initiatives.
Create assessments, competency models, and measurement frameworks to evaluate learning impact on win rates, deal size, and quota performance; iterate content based on analytics.
Maintain version control and ensure learners have timely access to enablement resources.
Lead facilitation for executive-facing sessions and onboarding tracks for new sellers; provide coaching aids and playbooks for field application.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave