SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST, IS&T Classroom Technology Services

Boston University-posted 22 days ago
Full-time • Mid Level
Onsite • Boston, MA
5,001-10,000 employees
Educational Services
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Are you ready to be at the forefront of research and innovation on a vibrant, dynamic campus shaping the future of education? Join the Boston University Information Services & Technology (IS&T) community in our Learning & Event Technology Services (LETS) group. We are seeking applicants with diverse skills and experience to provide best-in-class AV/IT support to our faculty, staff, and students. We are looking for an energetic, self-directed, and motivated individual to join our Technology Experience & Community group as a Senior LETS Specialist on our AV/IT field engineering team. This hands-on role involves installing, configuring, repairing, and troubleshooting systems while providing advanced support for a wide range of AV/IT technology and services. You will also advise management on emerging technologies, test and verify new solutions, and serve on multiple service or project teams in various roles such as Subject Matter Expert or Technical Lead. This position will interface with consultants, integrators, vendors, general contractors, trades, and other partners.

  • 8+ years of progressively responsible experience with AV/IT technology in a support role.
  • Bachelor's degree required; Masters preferred. (Work experience accepted in lieu of degree)
  • Valid driver's license.
  • Ability to lift moderately heavy equipment (up to 75 pounds).
  • Crestron programming, troubleshooting, Simple, HTML5
  • DSP Biamp Configuration
  • Dante Configuration & Setup
  • Audio Commissioning
  • AVoIP (Quality of Service)
  • Virtual Control - VC4 (Programming, Loading, Setup, Linux)
  • Install/Configure - Zoom/Teams Rooms
  • AV Networking
  • Cable Termination
  • RS-232
  • Familiarity with enterprise management software (e.g., Crestron XIO or Fusion)
  • Working knowledge of digital signage solutions (e.g., Appspace)
  • Experience with ticketing systems (e.g., ServiceNow)
  • Patience in problem-solving complex technical issues, both over the phone and in person, with diverse customers.
  • Ability to learn and support new technology quickly.
  • Excellent interpersonal communication and strong customer service skills.
  • Ability to work productively in cross-functional teams and independently.
  • Ability to maintain control in rapidly changing situations, exhibiting a high level of independent decision-making.
  • Willingness to train and share knowledge with other team members.
  • AVIXA CTS or CTS-I certification(s) preferred.
  • Programming or commissioning experience in professional audio/video integration preferred
  • Experience with Lecture Capture technology is highly preferred.
  • Master's Degree in related discipline preferred.
  • Certified Technology Specialist (CTS) certification preferred.
  • ITIL Foundations Certification preferred.
  • Strong experience with lecture capture technology (Echo360 experience preferred.)
  • Knowledge of Echo System Architecture, cradle to grave content lifecycle, system functions, integration options, ESS user interface and more preferred.
  • Equipment expertise includes LCD and/or DLP projectors, visual presenters, audio amplifiers and mixers, various audio and video switching devices and electronic control systems.
  • Experience with sound reinforcement and lighting set ups.
  • Experience maintaining and programming Crestron and Extron systems.
  • Working knowledge of digital signage solutions such as Visix.
  • Working knowledge of video streaming platforms, video network delivery methods, video presentation layers and technologies, video streaming protocols (i.e. RTP, UDP, RTSP, HLS, RTMP, MPEG-DASH), and video codecs (i.e. H.264, MPEG2, vp8, ProRes) required.
  • Knowledge of TCP/IP, LAN/wireless networking principles and application protocols, i.e. HTTp, HTTPS, SMTP, and FTP.
  • Familiarity with LDAP, CAS, & Shibboleth technologies.
  • Familiarity with remote assistance technology (i.e. Bomgar) and enterprise management software (i.e. Crestron Fusion).
  • Demonstrable application experience of working with the following technologies: Oracle, MS SQL Server 2005/2008 and MySql databases.
  • Knowledge of programming, scripting, and use of regular expressions with technologies such as Perl, Powershell, Bash, etc.
  • Program and configure AV equipment such as media control systems (AMX/Crestron/Extron), DSPs, matrix mixers and switchers, codec's.
  • Program and configure systems with consultant driven designs as well as developing designs from scratch from client requirements.
  • Interface with consultants, vendors, general contractors, electrical contractors and other partners.
  • Demonstrating creative solutions to help differentiate LETS and the IT Help Center.
  • At least two years of programming or commissioning experience in the professional audio/video integration preferred.
  • Working knowledge of media management systems such as Kaltura.
  • Experience supporting computer hardware and software including Windows and OSX operating systems, desktop business applications, various specialized applications, peripherals and mobile devices.
  • Experience with WordPress and web site content management and development.
  • Must follow procedures and keep accurate records of incidents and requests while working in the field.
  • Strong writing and organizational skills required.
  • Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers.
  • Learn and support new technology quickly.
  • Must possess excellent interpersonal communication skills.
  • Strong customer service skills absolutely necessary.
  • Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment.
  • Interact with all levels of an organization in a professional, diplomatic and tactful manner.
  • Work well with external vendors.
  • Work well with both primary and dotted line reporting in a matrix environment.
  • Work productively in cross-functional teams and/or resourcefully and independently as an individual.
  • Must possess the ability to work autonomously and maintain control in rapidly changing situations.
  • A high level of independent decision making is absolutely.
  • Time Off: Generous time off, paid intersession break, and 13 paid holidays.
  • Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
  • Tuition Assistance: Competitive tuition assistance program for yourself and family members.
  • Transportation: Discounted MBTA pass and additional commuting options.
  • Wellness: Programs and classes at little or no cost, including workshops and personal counseling. More information at [https://www.bu.edu/wellness/](https://www.bu.edu/wellness/).
  • Culture & Community: Access to discounts or free admission to various city art/cultural institutes around Boston.
  • Public Service Loan Forgiveness
  • Pet Insurance
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