Senior Learning Design Professional 2

Humana

1d • Remote

About The Position

The Senior Learning Design Professional applies instructional design, cognitive psychology, and adult learning theory to develop solutions for knowledge or performance gaps. Assignments often involve moderately complex to complex issues, requiring in-depth evaluation of variable factors. This role involves analyzing and organizing content, designing learning solutions, and creating storyboards, scripts, performance support materials, mobile learning, and manuals. The professional collaborates with subject matter experts to assess learning needs and provide input for course content. The Senior Learning Design Professional writes learning goals, coordinates performance assessments to measure training effectiveness, and ensures course materials are current and aligned with training needs. The role also includes influencing departmental strategy and making decisions on technical approaches for project components, exercising considerable latitude in determining goals and approaches to assignments, and performing work independently.

Requirements

• Bachelor's degree from an accredited institution
• At least 3 years of experience learning design, focused on adult learners
• Minimum 2 years in a consumer-facing position, demonstrating customer orientation
• Proficiency with Articulate 360, including Storyline and Rise
• Demonstrated experience with eLearning strategies and adult learning theories
• Experience with contributing to continuous improvement of member and customer experiences
• Proficiency with PowerPoint, Excel, Word, Outlook, Teams or equivalent tools

Nice To Haves

• At least 3 years of experience in Medicaid, Medicare, provider products, contact center, or healthcare or insurance environments
• Minimum of 4 years of experience designing curriculum content, eLearning programs, and virtual learning solutions
• Demonstrated project management experience; PMP certification
• Master's degree in Learning and Performance, Education, Communications, Performance Consulting, Industrial/Organizational Development, Human Resources, or related field
• Proficiency in designing virtual instructor-led training
• Experience managing courses within a Learning Management System (LMS)
• Measure the effectiveness of learning solutions and align them with performance outcomes

Responsibilities

• Apply instructional design, cognitive psychology, and adult learning theory to develop solutions for knowledge or performance gaps
• Analyze and organize content
• Design learning solutions
• Create storyboards, scripts, performance support materials, mobile learning, and manuals
• Collaborate with subject matter experts to assess learning needs and provide input for course content
• Write learning goals
• Coordinate performance assessments to measure training effectiveness
• Ensure course materials are current and aligned with training needs
• Track and analyze training program effectiveness through learner satisfaction, proficiency testing, and job performance improvement
• Provide instruction and guidance to facilitators
• Utilize social media and collaborative tools to facilitate learning
• Shape and develop training curriculum, materials, and job aids to meet specific training needs
• Conduct needs analyses with clients to determine the necessity and relevance of learning solutions
• Influence departmental strategy and make decisions on technical approaches for project components
• Exercise considerable latitude in determining goals and approaches to assignments, performing work independently

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance
• Bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees