Senior Lead Site Reliability Engineer

JPMorgan Chase & Co.•Jersey City, NJ

About The Position

There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems. As a Lead Site Reliability Engineer at JPMorgan Chase within Chase within the Enterprise technology, engineering services and platform team, you will independently solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, support and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Requirements

Formal training or certification in software engineering concepts with 10+ years of applied experience.
Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
Proficient in at least one programming language such as Python, Java/Spring Boot, and shell scripting.
Proficient experience in software engineering and technical processes within a given technology discipline (e.g., Public Cloud, artificial intelligence, etc.)
Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
Experience with continuous integration and continuous delivery tools like Jenkins, spinnaker, or Terraform – configuration management tools like SaltStack, ansible.
Experience in managing, administering and supporting enterprise level large scale Splunk, ELK deployments catering application monitoring and observability to large number of applications.
Experience in managing, administering and supporting vendor products such as Netcool, Grafana, SCOM
Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker
Experience with troubleshooting performance issues, common networking technologies and issues
Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision
Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation
Experience with large scale enterprise level event streaming platforms likes Kafka
Familiarity of agile practices – preferably, scrum and Kanban

Nice To Haves

Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team
Proven track record of initiating and executing ideas that address complex business challenges.
Networking and systems
Deep understanding of TCP/IP, DNS, load balancing, firewalls, and VPN technologies
Proficient tuning Linux performance and troubleshooting system-level issues
Collaborative leadership
Proven track record of mentoring junior engineers and promoting SRE best-practice adoption across teams.
Strong written and verbal communication skills; comfortable presenting to technical and non-technical stakeholders
Certifications (a plus)
AWS Certified SysOps Administrator or Professional, Certified Kubernetes Administrator (CKA), terraform associate level or equivalent

Responsibilities

Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate
Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines
Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications
Implements infrastructure, configuration, and network as code for the applications and platforms in your remit
Collaborates with technical experts, key stakeholders, and team members to resolve complex problems
Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
Leads the adoption of site reliability engineering best practices within your team
Production 247 support for business-critical applications – be part of rotational on-call support rota.
Experience in handling critical incident and change management – be part of critical incident taskforce call.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

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