Senior Lead Site Reliability Engineer

JPMorgan Chase & Co.•Palo Alto, CA

About The Position

Elevate your engineering prowess to unprecedented levels by joining a team of exceptionally gifted professionals and position yourself among the top echelon in site reliability. As a Senior Site Reliability Engineer at JPMorgan Chase within the [insert LOB or sub LOB], you work with your fellow stakeholders to define non-functional requirements (NFRs) and availability targets for the services in your application and product lines. You will ensure those NFRs are accounted for in your products’ design and test phases, that your service level indicators are effectively measuring customer experience, and that service level objectives are defined with stakeholders and implemented in production. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Requirements

Formal training or certification in software engineering concepts with 5+ years of applied experience.
Advanced knowledge in site reliability culture and principles with demonstrated ability to implement site reliability within an application or platform
Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines
Ability to communicate data-based solutions with complex reporting and visualization methods
Recognized as an active contributor of the engineering community
Continues to expand network and leads evaluation sessions with vendors to see how offerings can fit into the firm’s strategy

Nice To Haves

Ability to anticipate, identify, and troubleshoot defects found during testing
Strong communication skills with ability to mentor and educate others on site reliability principles and practices

Responsibilities

Creates high quality designs, roadmaps, and program charters that are delivered by you or the engineers under your guidance
Provides advice and mentoring to other engineers and acts as a key resource for technologists seeking advice on technical and business-related issues
Demonstrates site reliability principles and practices every day and champions the adoption of site reliability throughout your team
Collaborates with others to create and implement observability and reliability designs for complex systems that are robust, stable, and do not incur additional toil or technical debt
Works toward becoming an expert on the applications and platforms in your remit while understanding their interdependencies and limitations
Evolves and debug critical components of applications and platforms
Provides comprehensive and ongoing guidance, tools, and solutions to support the firms’ growth
Makes significant contributions to JPMorgan Chase’s site reliability community via internal forums, communities of practice, guilds, and conferences

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process.

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