Senior Lead Program Manager- Guest Facing Technology

Hilton • Addison, TX

12d • Onsite

About The Position

This role is based at one of our corporate offices in Memphis, TN, McLean, VA, or Dallas, TX This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Lead Guest Facing Technology , you will bring your technical skills to a hospitality company with an award-winning culture. On the Guest Facing Technology team reporting to Senior Manager Guest Facing Technology, you will be responsible for operations of the Guest Facing Internet Access program including active management of all vendors. HOW WE WILL SUPPORT YOU Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as: Go Hilton travel program\: 110 nights of discounted travel with room rates as low as $40/night Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Paid parental leave for eligible Team Members, including partners and adoptive parents Mental health resources including free counseling through our Employee Assistance Program Paid Time Off (PTO) Learn more about the rest of our benefits At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

• Seven (7) years of professional experience in Technology or a related field
• Six (6) years of customer support and data networking experience
• Three (3) years of technical vendor management experience
• Three (3) years program management experience, including contract administration, performance oversight, and delivery assurance.
• Experience with networking and wi-fi technologies
• Working knowledge of industry-standard data security procedures
• Located near one of our three US office locations (McLean, Dallas, Memphis)
• Travel up to 15%

Nice To Haves

• Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Ten (10) + years of professional experience in Technology or a related field
• Nine (9) + years of customer support/data networking experience
• Six (6) years of Technical Vendor Management Experience

Responsibilities

• Lead internal and external partners in strategy and project initiation, architecture, requirements analysis, design, project management, and systems integration activities.
• Report on project status.
• Manage partners to support the launch of projects including Connected Room (Edge Controller).
• Interaction with brand leaders and owner groups.
• Lead communication of programs to Team Members and partners i.e. Owner relations, AD&C, and QA teams.
• Provide regular updates to The Senior Team leaders on program status.
• Manage metrics for the Guest Facing Internet Access program and manage vendor performance around the deployment and support.
• Establish procedures and manage and enforce policy.
• Manage projects through the standard methodology from approval to deployment.

Benefits

• Go Hilton travel program\: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees