Lead Client Facing Analyst

Cohere Health

3d • $115,000 - $130,000 • Remote

About The Position

We are looking for a Lead Client Facing Analyst to play a key role in delivering value for our Platform-as-a-Service (PaaS) customers. Reporting into our Senior Manager, PaaS Value Delivery, you will be part of a small, fast-paced team working directly with clients to strategically design, execute, and maintain a robust prior authorization decisioning automation program. Ultimately, the work you do will have a direct impact on the growth of the company and our ability to assist more patients at a time in their healthcare journey when they need help most.

Requirements

• 6+ years experience working in a client facing role
• Demonstrated expertise in building client relationships and driving client engagement, value, and satisfaction
• Advanced Proficiency in Excel and PowerPoint.
• Proficiency with building and/or maintaining dashboards in self-service business intelligence tools such as Tableau or PowerBI; Proficiency with using SQL to extract insights from complex healthcare data sets
• Problem-Solving and Critical Thinking Skills: Ability to develop deep product expertise and leverage it to guide customers, solve strategic issues, and optimize platform value
• Collaboration: Experience interfacing with internal, cross-functional stakeholders and colleagues on the development and definition of KPIs and product enhancements
• Ethical Decision-Making: Ability to navigate ethical dilemmas in healthcare data management and analysis while upholding professional standards and integrity
• Passionate about improving the U.S. healthcare system and helping ensure every patient receives the best care possible
• Bachelor’s degree

Responsibilities

• Consult Platform-as-a-Service (PaaS) clients on designing an optimal decision automation program that maximizes platform value
• Translate complex client requirements into a detailed technical blueprints for development teams to leverage when implementing new clients
• Collaborate with Product, Development, Design, and Engineering teams in scoping new functionality, or enhancing existing functionality, to meet client automation needs
• Develop strategic roadmaps related to continuous improvement of decision automation performance in order to drive increased value for clients
• Analyze authorization data and leverage data visualization softwares to build and maintain analytical reports that inform internal and external stakeholders on platform performance
• Ensure client’s KPIs are met and ensure end-to-end automation success for each client through each stage of customer lifecycle
• Identify opportunities to scale and improve consultation workflows

Benefits

• Fully remote opportunity with about 5% travel
• Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 401K retirement plan with company match; flexible spending and health savings account
• Up to 184 hours (23 days) of PTO per year + company holidays
• Up to 14 weeks of paid parental leave
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees