Senior Lead, Professional Services -Enterprise, Learning & Skills

Pearson•New York, NY

10d•$220 - $260

About The Position

In this role you will lead and scale a global services organisation. The role aligns to industry level titles such as Head of. Location: United States (US-based) - New York/New Jersey Team Size: Lead a global team of ~20, scaling to 50+ with a long-term plan to ~100 About Pearson Pearson is the world’s leading learning company, helping people realize the life they imagine through learning. Across our Enterprise portfolio, we partner with organizations globally to solve critical workforce, skills, and talent challenges through data, assessments, credentials, and technology-enabled solutions. The Opportunity We are seeking an experienced and strategic Senior Lead, Professional Services to build, lead, and scale a global services organization supporting Pearson’s Enterprise product bundles, including IT Pro, Faethm, Credly, PDRI, TalentLens, VUE, Versant, and Mondly. This role is central to Pearson’s Enterprise growth strategy. You will be responsible for ensuring world-class implementation, integration, and enablement services that drive customer value, accelerate adoption, and generate services revenue—while operating at scale across multiple products, regions, and go-to-market motions. Reporting into the Go-To-Market organization, this leader partners closely with Enterprise Sales, Business Units, and Product teams and is accountable for maintaining greater than 80% billability across a rapidly growing global team.

Requirements

Proven experience building and scaling global professional services organizations in a technology, SaaS, or enterprise environment
Strong background in go-to-market enablement, service delivery, and partner-led models
Demonstrated ability to operate strategically while executing operationally at scale
Experience designing resource models for new and evolving service offerings
Exceptional leadership, communication, and change management skills
Comfort operating in complexity across multiple products and business units

Responsibilities

Lead a Global, Scalable Services Organization
Own the end-to-end delivery of professional services across Pearson’s Enterprise portfolio, ensuring consistent, high-quality customer outcomes worldwide
Build and scale a high-performing global team, balancing specialist expertise with generalist flexibility
Design and manage variable resource models, including partner-delivered services, to align supply with demand
Enable Go-To-Market Success
Partner closely with Go-To-Market and Sales teams to support service bundling, sales motions, and partner enablement
Define and implement scalable service blueprints across all GTM motions to ensure repeatable, efficient delivery
Serve as a key stakeholder to the Global Enterprise Sales Team, ensuring services are aligned to customer needs and commercial strategy
Drive Implementation, Integration & Enablement Excellence
Lead technical implementation and integration services to ensure seamless onboarding and time-to-value for customers
Oversee content delivery support and pilot programs to accelerate adoption and inform product and service evolution
Continuously improve delivery models based on customer feedback, performance data, and market needs
Influence Across Pearson
Build strong, trusted relationships across Pearson’s Business Units to drive alignment and maximize enterprise impact
Influence without authority, navigating complexity across products, regions, and stakeholders
Own Performance & Accountability
Own utilization, revenue growth, service quality, and customer satisfaction metrics
Maintain operational rigor while scaling the organization
Ensure accountability for outcomes, delivery excellence, and team performance