Senior Lead Operations Specialist

Lime•New York, NY

About The Position

Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership. We are looking for a Senior Lead Operations Specialist to maintain our fleet of shared electric vehicles. As a Senior Lead Operations Specialist at Lime, you will wear multiple helmets to support our daily operations.

Requirements

Must be at least 21 years of age with a valid driver license and good driving record
2 years of experience in a similar position while leading and coaching others
An understanding of workforce management to help Ops Management ensure efficient staffing
Knowledge of the local geography, the ability to drive large vans and work outdoors in all weather conditions
Ability to lift up to 65lbs / 35 kg on a frequent basis required
Knowledge of cell phone applications. iOS experience preferred
Ability to work various shifts including evenings and weekends
Experience safely operating a pallet jack or push cart. Where markets require the use of a forklift, Lime will coordinate a certification
Strong problem-solving skills, with the ability to perform quick and efficient repairs
Self-motivated with and the ability to work independently with minimal supervision
Strong organizational skills with the ability to manage daily tasks
A safety-oriented mindset, capable of conducting rigorous quality checks
Excellent communication skills with the ability to interact with team members, riders, and city officials

Responsibilities

Onboard, train, and lead a team of all levels of Operations Specialists while assigning daily tasks and ensuring workflow is efficient and thorough
Maintain a team oriented environment and integrate new members to the team
Evaluate and provide feedback on team performance
Collaborate with the Safety team to ensure occupational compliance in the warehouse
Safely operate a van for several hours a day to assist with the deployment and retrieval of Lime electric vehicles within the local market
Interact with the local community to retrieve vehicles critically assessing risk to not compromise safety and occasionally using de escalation skills
Address and resolve issues with city requests related to stickers, reflectors, and other minor issues as outlined by Lime established service level agreements
Maintain communication with the team including peers, shift lead, and manager
Participate in Lime events including providing support with valet services, assisting in staging and conducting safety reviews while ensuring the cleanliness of our vehicles
Support battery management operations when applicable by ensuring accurate documentation and quality checks are completed
Perform preventative maintenance on our vehicles by identifying and completing small repairs including but not limited to brake adjustments and tire inflation, and assisting with the rotation of scooters and supporting in warehouse flow
Monitor designated zones by conducting on-foot patrols of the local area to ensure vehicle parking compliance and tidiness in accordance with city requests
Detect and report uncommon situations related to on the ground service and product
Occasionally assist customers in field by providing support related to Lime vehicles
Follow established safety procedures to ensure Lime riders are on the safest vehicles
May be required to safely operate a push cart, pallet jack, and/or forklift to move vehicle inventory. Where applicable, forklift certification will be necessary.
Additional job related tasks as assigned