Senior Lead Digital Product Manager - Merchant Services
About The Position
About this role: Wells Fargo is seeking a Senior Lead Digital Product Manager to support Merchant Services. In this role, you will: Act as an expert advisor to senior leadership to develop or influence products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across the core solutions platform Provide vision, direction and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact Engage with Sales Segment Leaders, Clients, and other stakeholders to under‐ stand needs and define acceptance and value-added business services strategy Work closely with Business Enablement & Marketing to coordinate internal training and awareness + go-to-market strategy and ongoing client communications Understand the competitive landscape, emerging capabilities, existing pain points, etc. to inform the strategy Develop business plans, models, & justifications in support of product development & commercialization investment Deliver solutions that are long-term, large-scale and require vision, creativity, in‐ novation, advanced analytical and inductive thinking Coordinate highly complex activities and guidance to others Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer
Requirements
- 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 5+ years of experience within Merchant Services and payments acquiring
Nice To Haves
- Deep knowledge and working experience within merchant acquiring business, payment gateways, vertical markets (retail, restaurant, professional services), ISV/VAR solutions
- Experience working with third party vendors
- Demonstrated track record of working effectively in a team environment, across all organizational levels, and building superior partnerships with a broad set of partners
- Experience with large scale transformation initiatives
- Demonstrated ability for self-management, problem-solving, and critical decision making in an efficient manner using strong analytical thinking
- Proven ability to understand customer and end user needs and translate into delivery themes
- Experience with business analysis, eliciting use cases and requirements from business partners
- Entrepreneurial approach to product management: biased towards experimentation, execution, and moving quickly
- Exceptional problem solving and analytical skills with proven ability to turn findings into executable plans
- 5+ years of experience with Agile practices and frameworks to include Scrum, Kanban, and collaboration tools such as Jira, Confluence, and Sharepoint
- Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear, consumable, implications, actions, and decisions
- Demonstrated track record of effective influencing and collaboration at all levels
- Exceptional problem solving abilities
- Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives
- Excellent written and oral communication skills with ability to clearly communicate results
Responsibilities
- Act as an expert advisor to senior leadership to develop or influence products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across the core solutions platform
- Provide vision, direction and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact
- Engage with Sales Segment Leaders, Clients, and other stakeholders to under‐ stand needs and define acceptance and value-added business services strategy
- Work closely with Business Enablement & Marketing to coordinate internal training and awareness + go-to-market strategy and ongoing client communications
- Understand the competitive landscape, emerging capabilities, existing pain points, etc. to inform the strategy
- Develop business plans, models, & justifications in support of product development & commercialization investment
- Deliver solutions that are long-term, large-scale and require vision, creativity, in‐ novation, advanced analytical and inductive thinking
- Coordinate highly complex activities and guidance to others
- Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics
- Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
