Senior Lead Control Officer – Business Control Manager (BCM) – Horizontal Process, Risk & Control Suite

Wells Fargo Bank•Charlotte, NC

21h•Hybrid

About The Position

The Wholesale Lending Operations Control organization acts as the first line of defense in risk management, responsible for identifying, assessing, and managing risks and controls across its business groups. This team ensures internal controls, processes, and procedures are adequate and effective, providing executive management with visibility into risk exposures, trends, and control effectiveness. They partner with business leaders to integrate risk and control awareness into strategic initiatives and operational execution, supporting enterprise-wide projects by identifying risks and recommending sustainable control solutions. The Wholesale Lending Operations Process-Risk-Control Suite Business Control Manager (BCM) will strategically partner with the Wholesale Lending Operations Control Executive and Deputy Leads for CIB Lending Ops and CB Lending Ops Control. This BCM leader will drive horizontal initiatives, resolve cross-functional risk and control issues, and maintain a consistent view of the Wholesale Lending Operations risk profile. The role involves simplifying, rationalizing, and optimizing risks and controls across all Wholesale Lending Operations functions and the entire lending lifecycle, while enabling central governance and organizational alignment. Additionally, this position will aggregate and advance control and process-improvement initiatives to deliver strategic and operational benefits.

Requirements

7+ years of Risk Management or Financial Services Industry experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Extensive knowledge of Wholesale Lending Operations across Commercial Banking and Corporate and Investment Banking.
Knowledge and understanding of internal controls and internal control policy
Ability to synthesize data and/or observations from a variety of, often disparate and unconnected, sources, deliver succinct summaries (both verbal and written), and enact responses quickly
Proven capability to translate risks, control data and issues into concise, impactful stories for senior leaders
Exceptional interpersonal and relationship building skills to effectively influence all organizational and leadership levels, where flexibility, collaboration, and adaptability are a must
Highly organized and proactive with demonstrated ability to assess, exercise independent judgment, apply prudent risk management principles, prioritize work to meet deadlines, and proactively escalate when necessary

Responsibilities

Lead the Wholesale Lending Operations RSCA Efficiency & Rationalization Strategy.
Design and manage the organization-wide structure and tracking of control rationalization initiatives.
Develop migration targets and processes for Control Owner work transitioning to India and the Philippines, including a full Control Owner operating model, leadership routines, and governance reporting.
Define and lead the Wholesale Lending Operations Control Suite Strategy, establishing standards and governance frameworks (e.g., maker-checker, call-backs, control validation principles).
Partner across the BCM community to implement strategies supporting organizational performance measures (e.g., ORKRI).
Drive proactive risk management through BEICF-aligned practices and initiatives.
Operate in a matrixed model to partner across BCMs supporting Run-the-Bank coverage, including Transformation, Change Management, Reconciliations, QA, Automation, and Operational Excellence.
Lead capacity and utilization optimization efforts, ensuring global demand drivers are aligned with resource allocation and the organization operates at full capacity with the appropriate resource mix.
Serve as the BCM control lead for all change management and automation activities, ensuring connectivity between operational changes and risk/control impacts.
Partner with Wholesale Lending Operations to shape business and control strategies across functions.
Collaborate with Business Management and Operational Excellence to execute strategies tied to manage-the-line (MTL) activities.
Partner with Wholesale WOSS Control to define and implement the QA/QC/SAA strategy, including governance-level performance reporting and integration with Control Suite reviews.
Work with teams supporting the Wholesale Control Steer-Co, track demand drivers, core delivery commitments, and cross-functional escalations.
Own governance routines and reporting structures for Wholesale Lending Operations Control, including connectivity to WO LOB Governance Council, CB/CIBLO governance bodies, and other relevant sub-councils.
Provide visibility into front-office and operations HRR drivers and remediation progress across Wholesale Lending Operations Control.
Support the Control Executive in executing communication strategies, organizational messaging, and cross-team engagement.
Define and implement communication channels into front to back governance routines with the upstream front office control teams.
Lead complex, cross-functional risk initiatives, advise senior leaders, and mentor project and virtual teams.