Senior K-12 Support Technician

Custom Computer Specialists•Stoughton, MA

28d

About The Position

The Senior Technician provides advanced technical support for all end-user devices, including desktops, laptops, tablets, peripherals, and classroom technologies, across a K-12 school district. This position ensures timely resolution of IT issues, leads device rollouts, mentors junior technicians, and supports key technology initiatives that enhance teaching and learning.

Requirements

Associate’s degree or higher in Information Technology or related field (or equivalent experience).
3–5 years of progressively responsible experience in desktop support, preferably in a K–12 or public sector environment.
Strong working knowledge of:
Windows 10/11, macOS, and Chrome OS
MDM solutions and imaging tools
Common educational platforms (Google Workspace, Microsoft 365, LMS tools)
Certifications such as CompTIA A+, Network+, Microsoft Certified, or Google IT Support.
Requires access to a reliable vehicle to travel between job sites

Responsibilities

Provide Tier 2 support for desktops, laptops, mobile devices, and peripheral equipment.
Troubleshoot complex hardware, software, and connectivity issues in a timely and professional manner.
Install, configure, and maintain end-user devices across multiple school sites.
Manage endpoint devices using MDM tools such as Jamf, Intune, or Google Admin Console.
Deploy and maintain images and software using tools like SCCM, MDT, or similar.
Maintain inventory records, asset tags, and ensure devices are properly tracked and secured.
Provide on-site and remote support to teachers, staff, and students.
Create and deliver training or documentation for end users.
Assist with onboarding new staff and configuring their devices and access.
Perform basic network troubleshooting (Wi-Fi, VLANs, IP addressing).
Support integration with directory services such as Active Directory and Google Workspace.
Collaborate with the Systems Administrator and Network Engineer for escalated support issues.
Perform other job-related duties as assigned

Benefits

Competitive salaries
Medical and dental plans
Company paid vision and short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
401K with employer match
Tuition reimbursement
Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
Company paid life Insurance
Paid holidays and vacation
Technical certification gift card rewards program