Senior ITD Infrastructure Services Manager

Brookhaven National Laboratory • Upton, NY

1d • $130,400 - $217,300 • Remote

About The Position

Brookhaven National Laboratory is seeking a highly skilled and motivated Senior IT Infrastructure Services Manager to join our IT Infrastructure and Operations team within the Information Technology Division (ITD). This role is ideal for an experienced IT professional with strong leadership capabilities and a deep understanding of modern IT infrastructure services. The Senior IT Infrastructure Services Manager will be responsible for managing a team of technical professionals, ensuring service delivery excellence, and contributing to strategic planning and resource management. ITD includes experts in information technology (IT) infrastructure and operations, cyber security, business systems, data information, and information services, including records management and the Research Library. The ideal candidate is an excellent communicator who is resourceful and innovative, and who understands that collaboration with stakeholders from across the Laboratory is critical to ensure the right expertise and technology are in place to advance our mission of bringing science solutions to the world. Reporting to the ITD Infrastructure and Operations Department Manager, the Senior IT Infrastructure Services Manager oversees core IT platforms (virtualization, configuration management, operating systems, identity and access management, etc.), and more. The team supports both cloud-based and on-premises services, applications, and hardware. They work in close collaboration with Lab business partners and key stakeholders while partnering with ITD leaders, managers, and team members. Brookhaven Lab's Information Technology Division's (ITD) mission is to deliver safe, efficient operations that ensure the delivery of the Lab's research mission by: Developing and deploying state-of-the-art information and computing systems in support of scientific research and business operations Providing a reliable and secure, high-speed network infrastructure for scientific and business computing Developing a scientific computing infrastructure that can support the computing needs that are common among the scientific departments Providing support to scientific and administrative programs to help them address their unique computing problems Providing a cost–effective, highly reliable, secure, and standardized computing infrastructure Promoting best practices across all areas of the organization, including platform support and customer service Providing cost-effective information services to the Brookhaven Lab community including Research Library, publications, records management, and technical editing services, in support of the research mission and in compliance with contractual requirements

Requirements

• Bachelor’s degree, preferably in computer science, information systems, or a related field (or equivalent experience on a basis of 2:1)
• 10+ years of relevant experience
• Experience leading, developing, and supporting a team of IT infrastructure and operations engineers
• Ability to develop staff capability by building new competencies, maintaining an appropriately trained and motivated staff, and supporting their long-term professional development
• Ability to manage stakeholder and partner relationships, including consulting with internal departments to identify tactical and strategic needs
• Professional presence and proven track record of building and maintaining relationships across the organization
• Ability to keep current of and apply emerging technologies, best practices, and lessons learned in the role
• Ability to exercise independent judgment and discretion in overall project management by prioritizing, planning, and tracking project progress
• Skill in problem solving and decision making, with the ability to work effectively independently or as a team member within collaborative workspaces

Nice To Haves

• Master’s degree in computer science, information systems, or a related field
• Knowledge of business architecture concepts and practices
• Demonstrated ability to provide leadership in a matrixed and hybrid work environment
• Leading, creating or working in a DevOps or DevSecOps environment
• IT portfolio management experience, including the drive to understand and reduce technical complexity, increasing platform standardization, and streamline the portfolio
• Experience with organizational change management methods and practices
• Demonstrated ability to foster collaboration across teams and departments
• Experience managing hybrid technical environments (on-premises and cloud)
• Experience developing and communicating strategic direction, both functional and technical

Responsibilities

• Strategic leadership: With management peers, develop and implement a comprehensive strategy for IT infrastructure services that supports our organization’s goals and objectives. Own, maintain and promote awareness of the IT infrastructure strategic roadmap. Act as an organizational change agent while advocating for business transformation through technology and operational excellence.
• Team leadership and development: Lead, mentor and develop a high-performing team of IT professionals. Evaluate employee performance, set group and individual expectations. Foster a culture of innovation, excellence, urgency and ongoing improvement.
• Business engagement: Build strong working relationships with Laboratory partners, jointly identifying strategic needs and influence how applications can enable new sources of value.
• Portfolio management: With management peers, oversee the management of our IT infrastructure services portfolio, ensuring it meets current and future business requirements. Evaluate and prioritize objects based on strategic alignment, return on investment and risk. Identify opportunities for system modernization, integration, and automation.
• Operational excellence: Safeguard the reliability, availability and performance of our IT infrastructure services. Implement best practices for IT services life cycle management, including development, deployment, maintenance and support. Ensure alignment with service level agreements and organizational goals.
• Vendor management: Establish and maintain strong relationships with key vendors and partners. Develop a thorough understanding of strategic vendors’ roadmaps and how these will support the Lab’s business objectives. Build a strong relationship with our internal procurement teams.
• Risk management and compliance: Work with our internal governance and cybersecurity teams to ensure IT infrastructure services comply with all relevant laws, regulations and industry standards. Oversee risk management processes to identify, assess and mitigate risks associated with the IT infrastructure services portfolio.
• Budget management: With management peers, develop and manage the budget for IT infrastructure services, ensuring optimal allocation of resources and cost-effectiveness.

Benefits

• Brookhaven National Laboratory is committed to employee success and we believe that a comprehensive employee benefits program is an important and meaningful part of the compensation employees receive. Review more information at BNL | Benefits Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees