Senior IT Trainer

Ropes & Gray • Boston, MA

23h • Hybrid

About The Position

The Senior IT Trainer is a dynamic, tech-forward leader responsible for designing and delivering high-impact learning solutions for a global professional services audience. Combining adult learning principles with cutting-edge technology, you will create and lead live and virtual sessions, develop e-learning and other learning content, and champion the adoption of the Firm’s AI tools. Senior IT Trainer serves as a critical bridge between project teams and the firm’s practitioners, advocating for the end user during project development. This role demands a self-starter who can prioritize multiple tasks in a fast paced, high-pressure environment and still deliver on time.

Requirements

• Ability to understand and embrace the Firms’ culture, philosophy, and values.
• Bachelor’s degree and a minimum of 5 years of training experience in a professional services environment.
• Exceptional learning agility and a proven record of rapidly mastering and teaching new, complex enterprise software.
• A self-starter with exceptional project management skills, ability to effectively estimate development time, prioritize tasks, meet tight deadlines, and deliver upon project commitments in a high-pressure environment.
• Curious and eager to take on new challenges with a positive attitude and a sincere commitment to provide excellent service to internal and external clients.
• Mastery of adult learning principles with a focus on translating complex technical jargon into "user-friendly" language.
• Ability to build credibility with diverse stakeholders, maintain confidentiality, and adapt to a fast-changing culture.
• Ability to work both independently and collaboratively as part of a team, producing all assigned work while adhering to departmental design standards.
• Ability and readiness to travel to U.S. and International office locations for periodic site checks or as project demands require.

Nice To Haves

• Law firm experience preferred.
• Knowledge of legal-specific technology (iManange, Intapp, Litera, etc.) is preferred.
• Experience using AI tools to improve training content creation.

Responsibilities

• Lead engaging live and virtual training sessions for U.S. and International audiences, including comprehensive new hire onboarding, weekly skills-based classes, and bespoke training tailored to specific departments.
• Manage all aspects of classroom administration and one-on-one coaching.
• Design high-impact e-learning and support materials using tools like Adobe Captivate and Camtasia.
• Leverage AI tools (e.g., ChatGPT, Harvey, Copilot) to create learning content and accelerate the development of "just-in-time" resources.
• Identify other opportunities to use AI to improve team efficiency.
• Accelerate user adoption of the Firm’s AI tools.
• Identify manual, repetitive tasks that can be optimized or automated using AI.
• Develop talking points on Firm AI tools and when to use each.
• Create practice exercises for just-in-time learning opportunities.
• Partner with project teams from initial kick-off through post-project support to ensure new technology initiatives meet practical business needs.
• Assess impact of technical changes on end users and legal workflows; advocate for user-centric design and customization.
• Proactively identify potential areas of resistance among learners and develop targeted training interventions to address concerns.
• Analyze Help Desk trend data and user feedback to identify pain points, targeting training and curriculum updates toward problem reduction.
• Proactively promote IT Training services across all offices, building firm-wide awareness of available resources.
• Proactively prepare users for change by promoting pending projects and updates early in the development cycle.
• Performs other work-related duties as assigned.

Benefits

• The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture.
• this role is eligible for a discretionary bonus based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees