Senior IT Technician

NerdsToGo of Bellevue, WA•Bellevue, WA

37d•$24 - $30

About The Position

We are seeking a Level 2/3 technician (Senior Technician) to join our team. This role will primarily focus on providing advanced technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses. The Senior Technician will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities.

Requirements

Associate's or Bachelor's degree in a technology-related field, or equivalent experience
Minimum of 3 years of experience providing technical support
Professional, high energy, customer-oriented work ethic
Advanced knowledge of PC troubleshooting and repair (A+ certification skill set)
Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
In-depth knowledge of Windows OS & Server, as well as Mac/Apple products
Proficiency with M365
Strong communication and customer service skills
Valid driver's license and clean driving record

Nice To Haves

Network+, Security+, CCNA, ACMT, MCSE, or other relevant certifications
MS CoPilot
ConnectWise RMM & PSA
Ubiquiti Networking
Experience in a managed services environment

Responsibilities

Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions
Maintain a positive, empathetic, and professional attitude toward customers at all times
Perform advanced PC hardware and software troubleshooting, repair, and maintenance
Execute data recovery, loss prevention, and advanced network installation tasks
Administer Microsoft 365 environments, including user management, security settings, and application configuration
Deliver technical training to our customers with grace
Manage and maintain Active Directory and Azure AD environments
Act in the role of liaison for our customers with their other technical vendors
Work with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutions
Plan and execute productivity suite migrations, ensuring minimal downtime and seamless transitions for customers
Scope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutions
Conduct security and risk assessments for customer environments, recommending and implementing appropriate solutions
Utilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage, and resolve alerts and issues
Collaborate with Level 1 Nerds (Technicians), providing guidance and support