Senior IT Systems Technician

RTX

21h • Onsite

About The Position

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. Our team solves tough, meaningful problems that create a safer, more secure world. Raytheon Air & Space Defense Systems (ASDS) is looking for an experienced Senior IT Systems Technician candidate to support our team based out of Aurora, CO. The selected candidate will provide Tier 2 Operations & Maintenance (O&M) for Program supported real-time IT Systems. Responsible for the support, management, and successful completion of all tasks in assigned projects. The primary responsibilities of our IT Systems Technicians are to maintain computers, voice, video, network, and server hardware equipment used to support IT services. They also provide installation, maintenance, and troubleshooting support for information systems applications and related peripheral hardware. Our Sr. IT Systems Technician is a key contact for customers who need assistance in resolving technical issues, and communicates on incident status, analysis, and solutions. This includes conducting in-depth troubleshooting of incident tickets and change requests, leveraging a well-rounded understanding of baseline systems/services and troubleshooting techniques. This position requires a well-versed technician that can help clients through the installation, repair, and maintenance of hardware and software while building positive, trusting relationships with our customers.

Requirements

• Typically requires bachelor’s and minimum of 2+ years of relevant prior experience.
• Must have an active and transferable U.S. government issued TS/SCI with polygraph security clearance.
• U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
• Experience with desktop computers, thin clients, and servers’ installation and administration
• Must have an active DoD 8570 IAT Level 2 certification (or higher). IAT Level 2 requires one or more of the following Professional Certifications: Security+ CE, CCNA Security, GICSP, GSEC, SSCP, CySA+, CND. CompTIA Security+ CE is the minimum certification

Nice To Haves

• Experience with VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL
• Current in IT technical knowledge to resolve complex issues requiring detailed systems and applications understanding
• Team player that is willing to provide support to a variety of tasks and to support high priority customer activities
• Excellent communication and customer interaction skills

Responsibilities

• Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration
• Install, upgrade, repair, support customer baseline equipment and related devices
• Perform anomaly/incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, and support overall incident and change management actions
• Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)
• Reseat cards, reboot hardware, replace hardware components, and replace cabling
• Re-image or reload software to approved baseline standard and run diagnostics to repair storage discs or corrupted files
• Support non-standard surge services for special projects and high visibility activities as directed
• 100% onsite full time based in Aurora, CO

Benefits

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world.
• At RTX we value: Safety, Trust, Respect, Accountability, Collaboration and Innovation
• Eligible for Relocation
• Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.
• Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
• Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
• Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level