IT Systems Technician

Arete Associates•Tucson, AZ

1d•$70,000 - $80,000•Onsite

About The Position

As an IT Systems Technician at Areté, you’ll provide technical support for computers, mobile devices, and network equipment, as well as associated peripheral hardware and software solutions. Technical support may include the initial setup, configuration, or installation of IT systems and software solutions, as well as diagnosing issues, repairing, and performing maintenance on IT systems and software solutions. Will assist in the day-to-day tasks required to ensure the smooth operation of the IT systems and software solutions. Will create and maintain network diagrams, circuit records, and other documentation related to documenting the status, configuration, and setup of IT systems and software solutions. Will maintain and interpret diagnostic/connectivity logs, including those for wireless, VPN, and other network connections/operations. Instruct users in the use of the IT systems and software solutions in place, as well as investigate the information, network, and communications needs of users with the goal to make recommendations regarding software and hardware purchases. This position is based in our Tucson, AZ office and is a non-exempt, non-supervisory, fulltime position.

Requirements

Minimum of 1 year working in a customer-service technical support role.
Proficient in Microsoft Windows and Office applications.
Must have or be able to obtain a Security+ CE or equivalent certification for DoD 8570 IAT Level II or higher within 180 days of employment.
Intermediate troubleshooting skills and experience.
Strong interpersonal skills, ability to work autonomously and on a team.
Strong written communication skills and the ability to produce technical documentation.
Must be able to lift 25 pounds.

Nice To Haves

Some knowledge of information security practices.
Some knowledge of IT practices in an enterprise environment.
Some administrative level knowledge of Red Hat Enterprise Linux 7 or later.
CompTIA certificates: A+, Security+, Network+, or similar.

Responsibilities

Providing technical support to the end-user community on hardware, network, and software-related problems.
Administering accounts and groups in an Active Directory environment.
Performing administration and maintenance of client computers and solutions in various LAN environments.
Installing, configuring, testing, and deploying new end-user systems, equipment, and software.
Assisting in obtaining quotes and creating purchase requisitions for IT purchases.
Maintaining software licensing records, inventories, and providing support to IT budget planning sessions.
Other duties, as assigned.