Senior IT Systems Engineer - Badge Management

General Motors • Austin, TX

3d • Hybrid

About The Position

The Role: We are looking for a Physical Security subject matter expert, with deep knowledge of applicable technologies related to physical access control, physical identity management, video surveillance, asset management, audit and compliance. The ideal candidate should have proven professional experience evaluating and implementing complex inter-related software systems pertaining to physical security, access control and identity management. The Senior IT Systems Engineer is responsible for communicating effectively with variety of IT and business stakeholders, including vendors and contractors. Delivering technical solutions that meet the business and system requirements that are part of the strategic roadmap and support the transformation of the physical security space. The ideal candidate can take a concept and drive it through technical implementation while managing changing priorities. In addition, this role requires technical skills and experience to ensure devices, applications, services, and systems that are part of the physical security ecosystem are designed and implemented to the highest standards and resilient to the modern threats. Our projects are typically global and complex. What You'll Do: Serve as the global technical lead for physical security initiatives, overseeing a range of complex technical projects across the enterprise. Lead the triage and resolution of business issues and data challenges, driving remediation efforts with precision. Function as the primary technical liaison between the business community and IT teams, including Engineering, Project Delivery, and Operations, to ensure seamless collaboration. Develop a deep understanding of business processes, industry best practices, and supporting technologies to inform solution design. Champion the deployment of technical best practices, identifying opportunities for improvement and innovation. Maintain working knowledge of supplier systems and GM IT platforms relevant to physical security. Provide technical training, guidance, and mentorship to peers within the physical security domain. Manage IT customer satisfaction by effectively communicating and aligning expectations with deliverables. Collaborate with vendors and IT development teams to ensure projects are delivered in full compliance with technical specifications. Strategic Planning: Actively contribute to strategic planning processes by helping shape, understand, and prioritize key business outcomes. Systems Development Lifecycle: Participate in all phases of the IT Systems Development Lifecycle, ensuring alignment with business and technical goals. Requirements & Testing: Develop comprehensive system requirements and end-to-end testing strategies and plans to validate solution integrity. Business Support & Delivery: Support evolving business needs and drive deliverables to closure with a focus on quality and timeliness. Data Analysis: Perform data mining and analysis to uncover insights and support informed decision making.

Requirements

• 5+ years of domain systems engineering experience, including global system maintenance and upgrades.
• 5+ years of technical expertise in enterprise software systems, debugging, and support.
• Strong understanding of network fundamentals: OSI and TCP/IP modules, IP addressing, subnetting, routing, switching, and DNS.
• Experience with routers, switches, firewalls, access points, and Virtual Private Network (VPN).
• Understanding video surveillance systems and related hardware/software.
• Bachelor’s degree in computer science or equivalent.
• Strong interpersonal and client-facing skills with the ability to manage expectations and explain technical concepts clearly.
• Proven ability to integrate and support software solutions across new and existing systems.
• Proactive in resolving software issues related to code quality, security, and user experience.
• Skilled in providing technical guidance, mentorship, and training to team members.
• Ensures compliance with physical security software standards.
• Solid technical knowledge of Windows, Ubuntu, SQL, PostgreSQL, IIS, Nginx, and general cloud architecture.
• Ability to interpret and apply API documentation for integration and troubleshooting.
• Familiarity with the physical security ecosystem is a plus.
• Collaborative mindset with experience working alongside program managers, analysts, and IT/business teams.
• Experienced in Agile, Iterative, and Waterfall project methodologies using Jira.
• Demonstrates and models GM’s values and cultural behaviors, fostering a winning team culture.

Nice To Haves

• Experience supporting Lenel, RightCrowd, or Traka.
• 10+ years of domain systems engineering experience, including global system maintenance and upgrades.
• 7+ years of technical expertise in enterprise software systems, debugging, and support.
• Proficient in SQL Server and PostgreSQL.

Responsibilities

• Serve as the global technical lead for physical security initiatives, overseeing a range of complex technical projects across the enterprise.
• Lead the triage and resolution of business issues and data challenges, driving remediation efforts with precision.
• Function as the primary technical liaison between the business community and IT teams, including Engineering, Project Delivery, and Operations, to ensure seamless collaboration.
• Develop a deep understanding of business processes, industry best practices, and supporting technologies to inform solution design.
• Champion the deployment of technical best practices, identifying opportunities for improvement and innovation.
• Maintain working knowledge of supplier systems and GM IT platforms relevant to physical security.
• Provide technical training, guidance, and mentorship to peers within the physical security domain.
• Manage IT customer satisfaction by effectively communicating and aligning expectations with deliverables.
• Collaborate with vendors and IT development teams to ensure projects are delivered in full compliance with technical specifications.
• Actively contribute to strategic planning processes by helping shape, understand, and prioritize key business outcomes.
• Participate in all phases of the IT Systems Development Lifecycle, ensuring alignment with business and technical goals.
• Develop comprehensive system requirements and end-to-end testing strategies and plans to validate solution integrity.
• Support evolving business needs and drive deliverables to closure with a focus on quality and timeliness.
• Perform data mining and analysis to uncover insights and support informed decision making.

Benefits

• From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees