Senior IT Support Specialist

F. Schumacher & Co.•Fort Mill, SC

7d•$65,000 - $75,000•Onsite

About The Position

This is a full-time, on-site role for an Information Technology Support Specialist located in Fort Mill, SC. The Senior Information Technology Support Specialist will be responsible for providing technical support, troubleshooting issues, and helping with desktop computer setups and maintenance. The role includes handling help desk support tasks, addressing user inquiries, and ensuring the smooth operation of information technology systems across the company. This role will support our offices in Europe and our warehouse in Fort Mill, SC. Hours: 7 AM – 4 PM

Requirements

Proven experience as a Senior Helpdesk Technician or similar role.
Strong background in system administration and IT infrastructure management.
Demonstrated ability to work autonomously and deliver projects from start to finish.
Experience in creating and maintaining technical documentation.
Excellent problem-solving skills and the ability to ask thoughtful clarifying questions to ensure thorough understanding.

Responsibilities

Technical Support: Act as a senior helpdesk technician, addressing complex issues and serving as an escalation point for technical problems.
System Administration: Maintain and manage IT systems, including O365, Slack, Kandji, ticketing systems, and automation tools.
Documentation: Develop and standardize IT processes, creating clear, actionable documentation to streamline team workflows.
Project Execution: Lead IT projects from inception to completion, ensuring all goals are met on time and within scope.
Process Improvement: Identify areas for efficiency and automation in IT operations, implementing solutions to enhance service delivery.
Collaboration: Work cross-functionally, asking thoughtful clarifying questions to ensure a clear understanding of objectives and deliverables.