Senior IT Support Specialist (Corporate Department)
About The Position
Insource is seeking an IT Support II/Senior IT Support Specialist for our Corporate Department. About Insource: Insource provides expertise to our clients in the areas of HR, Finance, and Technology. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients’ staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals. We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs and we believe: Understanding our clients’ culture and vision make us a better partner Our cross-content perspective adds unique value for our clients HR, Finance and Technology start with people There is always more than one way to solve a problem In doing the right things for the right reason Being easy to work with is core to who we are Communication needs to be direct and candid Happy staff leads to happy clients
Requirements
- Proven ability to effectively interact with end-users in identifying and resolving technical issues
- Strong working knowledge of the Azure/Microsoft 365 ecosystem (Entra ID, Exchange Online, SharePoint, Teams, OneDrive), G Suite, and cloud collaboration tools (Dropbox, DocuSign)
- Hands-on experience supporting Windows 11, macOS, mobile devices, and modern workplace technologies with a focus on user enablement and adoption passion for customer service and technology with exceptional end-user support
- Ability to multi-task across clients, industries, and technologies, while maintaining an appropriate level of professionalism and composure
- Proactive and resourceful resolution to issues
- Unique ability to work with both business and technical-minded employees in order to plan and execute against project timelines and deliverables
- A firm understanding of business, implementation experience, and desire to configure and maintain systems
- Experience working with Entra ID
- 4+ years in a customer facing, technical support role preferred
- Bachelor’s degree preferred
Responsibilities
- Serve as a lead to the support delivery teams. Be a resource to help develop support staff and provide advanced troubleshooting skills
- Provide support for Mac and Windows integrated with cloud technologies from Microsoft Azure, Dropbox, Office 365, Google, and many more.
- Participate and lead weekly support meetings to discuss new technologies, case studies, roadblocks, and outstanding service delivery.
- Lead and implement in collaboration with engineering technical projects and upgrades.
- On an ongoing basis report on client tasks/tickets and effectively communicate technical issues and project execution with IT Manager and IT Engineer
Benefits
- Challenging, exciting consulting work without the overnight or long distance travel
- Competitive Salary
- Health, Dental, Life, Short Term and Long Term Disability insurance
- Generous paid time off
- Company Holidays
- Tuition Reimbursement
- 401K with company matching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
