Senior IT Support Specialist

Instacart • New York City, NY

7d • $111,000 - $117,000 • Hybrid

About The Position

We are currently seeking a Senior IT Support Specialist for our Instacart offices! This position is a flex role with a set schedule for days in the office and remote. This role will be responsible for providing stellar IT Support to our employees across our environment and in our NYC office! This is an amazing opportunity to work with the latest technology, grow, and have a big impact on the success of the product and the company. The IT Operations and Services team consists of IT Support, IT AV, and IT Executive Support. Together we ensure that the Support experience across Instacart is at the highest level. From the work the Support team does to provide a great user experience through user facing support, to the work IT Logistics does to get computers to the right place at the right time, as well as maintaining an accurate count of inventory to keep up with the growing user base.

Requirements

• Ability to establish priorities, work independently, and successfully manage multiple projects.
• You have 3 years of experience with helpdesk support and customer service.
• You are familiar with macOS, Windows, and ChromeOS operating systems.
• A self-starter with meticulous attention to detail and follow-through.
• You are great at communicating with all types of people and personalities.
• You love technology and delivering great customer service.
• Ability to occasionally lift 40 lbs.

Nice To Haves

• 3+ years of relevant experience
• 3+ years of working with Mac, Windows and ChromeOS operating systems.
• 3+ years of experience with Gsuite.
• Familiar with the following systems: Okta, Jira and Slack.
• You have a good understanding of AV systems (including Zoom and Hangouts).
• You are inclined to Google things you don’t know before asking someone.
• You have a friendly personality and love to teach others.

Responsibilities

• Provide IT Support to Instacart employees via remote support through our ticketing system, and in person support.
• Be a point of contact for your assigned office, working with our AV team, IT Engineering team, and Workplace team.
• Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool
• Ensure the in office AV equipment in conference rooms are maintained and working properly, providing support when needed.
• Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom.
• Troubleshoot and Support macOS, ChromeOS, and Windows.
• Become familiar with all aspects of our IT environment to help support, maintain, and scale it.
• Assist in keeping our knowledge base and documentation up-to-date.

Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work.
• this role is eligible for a new hire equity grant as well as annual refresh grants.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed