Senior IT Support Specialist
About The Position
Van Cleef Engineering Associates, LLC (Van Cleef) is a dynamic, multi‐disciplined consulting civil engineering firm of Engineers, Certified Inspectors, Landscape Architects, Planners and Land Surveyors. With offices in New Jersey and Pennsylvania, we provide expertise in all of the major areas of civil engineering, municipal engineering, municipal planning, and land surveying. Van Cleef is proud to have been recognized in PA and NJ as a “Best Place to Work” for 2025 - another great reason to choose to work with Van Cleef! As a Senior IT Support Specialist, you will provide advanced day-to-day IT support for all internal clients and serve as the primary escalation point for complex technical issues. This role works closely with our Managed Service Provider (MSP) to ensure systems remain secure, stable, and efficient. In addition to hands-on technical support, this role will help guide IT initiatives, improve processes, and support infrastructure projects across the organization.
Requirements
- Associate’s degree in Information Technology, Computer Science, or a related field; Bachelor’s Degree preferred
- 5+ years of experience in IT support, help desk, or technical operations
- Strong knowledge of Working knowledge of Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams), Windows operating systems, and enterprise hardware troubleshooting
- Experience working with Managed Service Providers (MSPs) or external IT vendors
- Strong troubleshooting, analytical, and problem solving skills
- Excellent written and verbal communication skills with a strong customer service mindset
- Highly organized with the ability to manage multiple tickets, projects, and priorities simultaneously
- Ability to lift and carry equipment up to 50+ pounds as needed
- Willingness to travel between New Jersey and Pennsylvania office locations with a valid driver’s license
- Ability to provide occasional after-hours or weekend support when required
Responsibilities
- Diagnose and resolve complex IT tickets related to hardware, software, network connectivity, and system access while maintaining clear documentation and updates in the ticketing system
- Serve as an escalation point for technical issues and coordinate with the MSP to ensure timely resolution
- Track and manage IT inventory, including equipment lifecycle, asset assignments, and replacements
- Support employee onboarding and offboarding in coordination with HR and the MSP, including hardware setup, account provisioning, license assignment, and mobile device configuration
- Assist with administrative and troubleshooting within Microsoft 365 and other core business systems
- Support IT infrastructure projects including equipment installations, office setups, relocations, and system upgrades
- Participate in vendor meetings and assist with coordinating external IT service providers
- Maintain IT documentation and contribute to knowledge base articles and internal process improvements
- Assist with business continuity and disaster recovery activities, including equipment deployment when needed
- Provide guidance to junior IT staff and assist with after-hours or weekend support when required
Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Traditional and Roth 401(k) retirement savings plan with company match
- Paid holidays, vacation and sick days
- Company-paid Life insurance
- Company-paid Long-Term Disability insurance
- Tuition reimbursement program (postgraduate)
- Professional Licensing reimbursement
- Gym membership reimbursement
- Flexible Spending Account (FSA)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
