IT Senior Support Specialist

Elmington • Nashville, TN

6d • Hybrid

About The Position

The IT Senior Support Specialist provides software and network support, training, and troubleshooting in a networked environment. This position also provides support on a wide range of applications, including Microsoft, Cloud Based Storage, and Property Management software.

Requirements

• 4+ years in a corporate IT support environment
• Strong working knowledge of: Microsoft 365 (Outlook, Exchange, Teams, SharePoint, OneDrive) Entra ID (Azure AD) user and group management Windows 11 administration and troubleshooting
• Extensive experience with: Microsoft Intune and Autopilot deployments RMM tools (ConnectWise, Datto, or similar) EDR platforms (Microsoft Defender, CrowdStrike, or equivalent) Conditional Access policies and identity security controls
• Experience with: Endpoint management (Intune, MDM, or similar platforms) Ticketing systems and ITSM processes (Jira or similar) Networking fundamentals (DNS, DHCP, TCP/IP) Log analysis across systems (endpoint, identity, M365, network)
• Strong security fundamentals, including: MFA and identity protection Threat detection and alert triage Incident response support Patch management and vulnerability remediation Access control and least privilege principles
• Experience with: PowerShell scripting for automation and administrative efficiency Supporting hybrid and cloud-first environments
• Clear, professional communication with both technical and non-technical users
• Strong documentation discipline with high attention to detail
• Ownership mindset – takes full responsibility for issues through resolution and follow-up
• Ability to prioritize effectively and make sound decisions in a fast-paced environment
• End user-first attitude with a focus on responsiveness, empathy, and experience
• Collaborative team contributor who elevates others through knowledge sharing and support
• Proactively identifies issues, risks, and improvement opportunities before they impact the business
• Strong understanding of security, compliance, and uptime as critical business priorities

Nice To Haves

• Experience with Microsoft Power BI and/or Power Automate
• Familiarity with Copilot and Copilot Agents
• Azure infrastructure knowledge (AZ-900 or higher)
• Experience with Microsoft Defender Security Center, Secure Score, or similar platforms
• Relevant certifications: CompTIA A+, Network+, Security+ Microsoft AZ-900, AZ-104

Responsibilities

• Independently troubleshoot complex, multi-system issues across endpoint, identity, and network layers
• Act as a technical escalation point for high-impact incidents and service disruptions
• Perform root cause analysis (RCA) and implement long-term solutions to prevent recurring issues
• Mentor and support junior team members; contribute to team knowledge sharing and documentation
• Identify and drive continuous improvement opportunities across tools, processes, and workflows
• Balance speed and quality and resolving issues efficiently while maintaining strong user experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees