Senior IT Support Specialist

Scott Electric Company•Greensburg, PA

1d•Onsite

About The Position

This role provides hands-on technical support to end users across the organization, ensuring reliable operation of hardware, software, and IT systems. The ideal candidate is a strong problem solver, effective communicator, and collaborative team player with a passion for delivering excellent user experiences.

Requirements

Associate’s degree in a computer-related field
Minimum four (4) years of experience in IT support, technical support, or systems administration
Strong knowledge of Windows OS, Windows Server, Active Directory, Azure AD, Microsoft 365 administration and support, and networking fundamentals
Intermediate knowledge of TCP/IP networking concepts and Windows networking and security
Strong analytical and problem-solving abilities
Experience repairing and supporting desktop and laptop hardware
Hands-on experience with API and web services troubleshooting
Strong communication skills and experience working in a multi-site environment
Valid driver’s license and ability to travel regionally
This job operates in an office setting and is largely sedentary, requiring the routine use of a computer and other standard office equipment. The ability to open file cabinets, lift files, bend, and stand on a stool may also be required
Occasional overtime work as needed

Nice To Haves

Exposure to LLM, tooling, or prompt engineering through work, coursework, or personal projects
Bachelor’s degree in a computer related field
Must submit a background check and drug testing

Responsibilities

Provide Tier 2/3 onsite and remote technical support for employee workstations, applications, network services, software, printers, Wi-Fi, etc
Provide employee training on new technologies and enterprise services
Administer and support Windows Server, Active Directory, Azure AD, Group Policy, DNS/DHCP, and Microsoft 365
Implement and validate technical security controls such as MFA, EDR, logging, patching, backup validation, and firewall configurations
Integrate and troubleshoot APIs and web services for seamless application performance
Perform system upgrades, patching, imaging, software deployments, and hardware repairs
Provide support and technical services for various core network devices & services, WAN and LAN connectivity, switches, routers, firewalls, Wi-Fi, printers, VPN, VoIP, and physical cabling
Deliver desktop support across Windows and macOS, with exposure to iOS and Android
Document work using ITSM/RMM tools (e.g., LogMeIn, NinjaOne, Kaseya)
Maintain documentation and knowledge base articles for employee use as well as internal IT processes
Interface with IT vendors to facilitate repair and installation
Participate in planning and rolling out of new enterprise-wide company software and services
Participate or lead research projects into new technology or services (hardware, software, devices, services, etc.)
Mentor junior IT Support Specialists and provide technical guidance
Make recommendations for improving existing systems and processes
Review IT publications, online materials or IT related coursework to remain up to date with current and future technologies emerging in the industry
Work independently and with other IT team members or managers to collaborate on successful deployment of enterprise-wide initiatives
Ability to manage multiple priorities in a fast-paced environment
Ability to communicate effectively and interact with diverse personalities while maintaining a professional attitude