Senior IT Support Professional

Saab • Grayling, MI

1d • $70,200 - $87,800

About The Position

Saab, Inc. is seeking a seasoned IT professional to join our growing team. This role is responsible for maintaining a robust knowledge base, optimizing support workflows, ensuring adherence to service level agreements (SLAs), and delivering a high level of customer satisfaction. This hands-on position requires a strong technical foundation and a customer-centric mindset. The successful candidate will support local IT operations while also contributing to enterprise-wide IT support initiatives for employees and contractors across Saab.

Requirements

• Associate’s degree (information technology, computer science, or a related field) with 7+ years of experience, or a Bachelor’s degree with 5+ years of experience, or a Master’s degree with 3+ years of experience.
• 3+ years deploying and managing Microsoft 365 services, including Intune, Defender, Exchange Online, SharePoint Online, Teams, and OneDrive, within a GCC High environment.
• Strong background in Windows system administration, including Active Directory and enterprise-level troubleshooting.
• Solid understanding of networking and security concepts, including DNS, Entra ID (Azure AD), conditional access, single sign-on (SSO), multi-factor authentication (MFA), data loss prevention (DLP), identity and access management (IAM), certificates, firewalls, and proxies.
• Proven ability to lead and execute technical projects while ensuring alignment with organizational goals.
• Excellent organizational, time management, and customer service skills.
• Must be a U.S. citizen.
• Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
• As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Responsibilities

• Delivering advanced technical support in an enterprise IT environment, resolving complex issues across client infrastructure and network systems, including TCP/IP, routing, and VPN.
• Deploying, configuring, and supporting Microsoft 365 services, including Exchange Online, Intune, OneDrive for Business, Teams, SharePoint Online, Defender, and Windows Autopilot.
• Implementing and managing device compliance policies, configuration profiles, and application deployments.
• Enforcing security policies, compliance standards, and data governance across Microsoft 365 and endpoint environments.
• Automating routine administrative tasks using PowerShell and other tools to improve operational efficiency.
• Collaborating with stakeholders to translate business requirements into scalable Microsoft 365 technical solutions.
• Identifying opportunities for process improvement and driving enhancements to collaboration and IT support capabilities.
• Configuring and troubleshooting Windows-based systems and Active Directory environments.
• Recommending, implementing, and maintaining hardware and software solutions aligned with organizational needs.
• Providing training and support to end users and IT teams on the effective use of Microsoft 365 tools.
• Communicating technical concepts clearly to technical and nontechnical audiences.
• Participate in an on-call rotation and support occasional overnight travel (up to 10% per year).

Benefits

• Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits.
• Medical, vision, and dental insurance for employees and dependents
• Generous paid time off, including 8 designated holidays
• 401(k) with employer contributions
• Tuition assistance and student loan assistance
• Wellness and employee assistance resources
• Employee stock purchase opportunities
• Short-term and long-term disability coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 51-100 employees