Senior IT Support Engineer

Xolv Technology Solutions Inc • Walnut Creek, CA

10h • Remote

About The Position

We are looking for an experienced Senior IT Support Engineer to join our team. As a Senior IT Support Engineer, you will be the go-to expert, ensuring seamless IT operations across a distributed workforce. This is your opportunity to strategically enhance employee productivity, resolve complex issues, and shape how we support our growing organization. This position is primarily remote. However, the occasional on-site visit to a customer location may be necessary.

We kindly request that you refrain from contacting the recruiter.

Requirements

• 5+ years in IT support roles within enterprise environments
• 5+ years with Microsoft 365 Admin, Intune, Azure, Entra, and Teams Admin
• 3+ years supporting mobile device management (iOS/Android with Intune)
• Proven track record working in HIPAA/HITECH-compliant settings
• Led IT deployments and collaborated across infrastructure and security teams
• Created IT documentation and mentored junior staff
• Deep Microsoft ecosystem expertise (365, intune, Azure, Entra)
• Strong scripting (PowerShell, Bash, Python), Autopilot, and asset lifecycle knowledge
• Knowledge of security, networking, and compliance best practices
• A high school diploma or GED is required, and an associate’s/bachelor’s degree in IT, computer science, or a related field is preferred.

Nice To Haves

• Microsoft Endpoint Admin
• Azure Fundamentals
• ITIL Foundation

Responsibilities

• Advanced Technical Support - Provide advanced-level tech support internally and externally as the SME for Microsoft 365, Azure AD, Intune, and enterprise-level IT tools. Proactive approach to drive improvements through automation, scripting, and process optimization.
• Incident and Service Management—Manage support tickets, resolve them within SLAs, handle complex issue escalations, and act as the primary technical point of contact.
• Systems Maintenance and Deployment - Support hardware/software inventory lifecycle, manage onboarding and offboarding, deploy and configure Windows/macOS workstations and mobile devices.
• Collaboration and Mentorship - Mentor junior IT staff and help build a collaborative IT support culture.

Benefits

• Career Growth: Xolv is committed to your personal and professional development, offering diverse opportunities for employees to leverage their experience.
• Collaborative Culture: We value collaboration, innovation, and the power of diverse perspectives. Our team cares about one another and collaborates actively to create a healthy workplace that delivers the best service to our customers.
• Competitive Compensation Packages: We offer competitive compensation, bonus potential, company equity, and flexible time-off and sick leave benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED