Senior IT Support & AV Analyst

Commvault•Fort Lauderdale, FL

5h•Onsite

About The Position

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. We are seeking a highly experienced and service-oriented Senior IT Support & Audio-Visual (AV) Engineer to provide hands-on, white-glove technology support for our executive leadership team and employees located in our Fort Lauderdale location. This role blends executive IT support, on-site helpdesk responsibilities, and advanced AV support for meetings, presentations, and company events. The ideal candidate brings strong technical expertise, exceptional communication skills, and a calm, professional presence when supporting senior leaders in high-visibility, time-sensitive situations. Discretion, reliability, and proactive problem-solving are essential. On site in our Fort Lauderdale office

Requirements

5+ years of hands-on end-user IT support experience in a corporate environment, including direct support of senior executives.
Strong working knowledge of Windows 10/11, Office 365, ServiceNow (or similar ticketing systems); macOS experience strongly preferred.
Solid understanding of enterprise hardware, networking fundamentals, and AV systems.
Excellent verbal and written communication skills with the ability to translate technical concepts for non-technical audiences.
Highly organized, responsive, and able to manage multiple priorities in fast-paced environments.
Professional demeanor, sound judgement, and a strong customer service mindset.

Responsibilities

Serve as primary on-site IT support resource for executive leadership, including direct, high-touch support for the CEO.
Provide white-glove support for executives before, during, and after meetings, presentations, and travel-related technology needs.
Act as main liaison between on-site users and remote IT teams to ensure seamless issue resolution.
Troubleshoot and resolve complex hardware, software, and connectivity issues across Windows and macOS environments.
Install, configure, and maintain laptops, desktops, mobile devices, peripherals, and executive-level conference room technology.
Manage user accounts, permissions, and access via Active Directory, Office 365, and other enterprise systems.
Document solutions, processes, and best practices in the IT knowledge base.
Set up, test, and support AV systems for executive meetings, board meetings, town halls and company events.
Provide real-time, in-room AV support during high-stakes meetings to ensure flawless execution.
Maintain and troubleshoot conference room technology, including video conferencing systems, displays, microphones, speakers, and control systems.
Partner with third-party vendors and platforms (e.g., Zoom, Teams, WebEx) to ensure compatibility and reliability.
Support after-hours meetings and events as needed; occasional travel may be required.